Area Manager (Sabah)

U Mobile; West Coast Division; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, optical & life/PI

Flexible working hours

Staff line & device subsidies

Smart casual attire

Parental leave

Job summary

U Mobile Sdn Bhd is seeking an Area Manager to lead a cluster of stores, driving sales targets and delivering exceptional customer service. The role requires strong leadership and a results-driven mindset in a fast-paced retail environment.

You will coach Store Managers, monitor performance, and implement effective strategies across multiple locations, ensuring operational excellence and brand standards are upheld.

Qualifications

• Proven communication and interpersonal abilities.
• Experience in managing retail teams or stores.
• Ability to lead and develop teams to achieve targets.

Responsibilities

• Directly supervise Store Managers within designated area.
• Monitor sales performance and store operations to meet targets.
• Develop and implement strategies to drive sales and improve customer experience.
• Track KPIs, analyze results, and implement corrective actions.

Skills

Communication skills

Interpersonal skills

Leadership

Education

Diploma/Certificate in Visual Merchandising

Retail Design

Marketing

Job description

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

The Area Manager is responsible for the direct supervision and support of a cluster of U Mobile stores within a specific geographical area. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills.

The Area Manager will be accountable for ensuring stores meet sales targets, operational standards, and deliver excellent customer experience.

The Day-To-Day Activities

• Directly manage, coach, and motivate Store Managers within their assigned area.
• Monitor daily/weekly/monthly sales performance and operational efficiency of individual stores in their area.
• Develop and implement strategies to achieve business objectives within their designated area.
• Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.

Customer Service & Operational Standards

• Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
• Address escalated customer issues and maintain high customer satisfaction.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.

Team Management & Development

• Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
• Ensure optimal staffing levels and staff capabilities within their area stores.
• Resolve operational issues that arise within the stores.

Strategic Planning & Market Analysis

• analyse local market trends and competitor activities to inform area strategies.
• Staying abreast of market trends, competitor activities, and customer preferences to inform business decisions.
• Overseeing the product lifecycle, ensure good plannings and execution for launching new products, and driving consumer engagement in store.
• Collaborating with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
• Managing allocated resources effectively and ensuring cost-efficiency for the store productivity and profitability

About You

• Candidate must possess at least a Diploma or Certificate in Visual Merchandising, Retail Design, Marketing, or a related field.
• Minimum of 2-4 years of experience in visual merchandising or a related retail environment, with a strong portfolio showcasing previous work.

Restricted

• Proven ability to interpret and implement planograms effectively.
• Strong understanding of visual merchandising principles, retail aesthetics, and current industry trends.
• Strong communication and interpersonal skills, capable of collaborating with store staff and management.
• Ability to work independently and as part of a team, managing multiple tasks and deadlines.
• Physical ability to set up displays, move fixtures, and work on the retail floor.