AREA MANAGER (KL)

RONGSHENG FOOD SDN BHD; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

RONGSHENG FOOD SDN BHD seeks a seasoned operations leader to oversee daily activities across multiple restaurant outlets in Kuala Lumpur. You will ensure consistent policy implementation, monitor performance, and uphold high standards of service and cleanliness.

The role focuses on supervising Restaurant Managers, coaching senior staff, driving profitability, and coordinating with marketing, HR, and supply chain teams to meet targets. Strong leadership and budgeting skills are essential.

Qualifications

• Experience overseeing multiple restaurant outlets or similar hospitality operations.
• Ability to supervise and develop restaurant managers and staff.
• Strong understanding of budgeting, KPIs, and cost control in a multi-unit setting.

Responsibilities

• Oversee daily operations across all assigned restaurant outlets.
• Lead and support Restaurant Managers to achieve outlet goals.
• Monitor performance, compliance, and customer experience across outlets.
• Drive sales growth, cost control, and profitability.
• Analyze P&L, labor and food costs, and other KPIs; implement action plans.

Skills

Leadership

Operations management

Staff supervision

Budgeting & forecasting

Job description

Oversee daily operations across all assigned restaurant outlets.

Ensure consistent implementation of company policies, procedures, and standards.

Conduct regular visits to outlets to monitor performance and compliance.

Leadership & Staff Management

Supervise and support Restaurant Managers in achieving outlet goals.

Monitor staffing levels, training, and performance of all team members.

Assist in recruiting, coaching, and developing management-level staff.

Provide motivation and leadership to build a strong team culture.

Drive sales growth, cost control, and profitability across all outlets.

Analyze profit & loss statements, labor costs, food costs, and other KPIs.

Recommend and implement action plans to improve underperforming outlets.

Ensure effective budgeting and forecasting practices.

Quality Control & Customer Experience

Ensure high standards of food quality, customer service, and cleanliness.

Handle escalated customer issues or complaints at the area level.

Monitor health and safety compliance and manage audits.

Strategic Planning & Reporting

Develop and execute area-level strategies to meet business targets.

Prepare and present regular reports on area performance to senior management.

Work closely with marketing, HR, and supply chain teams to support operations.