Area Manager

Hot Bird; Shah Alam; On-site; MYR 112,000 - 201,000; Full time

Benefits offered by this job

Monthly sales bonus

Travel allowance

Training provided

Medical insurance

Food Handler Certification sponsored

Typhoid jab sponsored

Job summary

Hot Bird is seeking an Area Manager to oversee multiple outlets in the Klang Valley. You will lead outlet teams, drive operational excellence, and ensure high customer service standards across the area.

Requirements include a Diploma/Bachelor’s in Hospitality or F&B management and 3–4 years of relevant experience, with strong food safety knowledge and valid driving license. Travel and flexible hours are required.

Qualifications

• Diploma or Bachelor's in Hospitality, F&B management or related field.
• 3–4 years of management experience in F&B or retail.
• Experience with food safety and inventory management.
• Multi-outlet F&B or QSR experience.
• Fluent in Bahasa Malaysia and English.
• Own transport and valid driving license; willing to travel and work flexible hours

Responsibilities

• Provide leadership to managers and staff in the geographic area assigned.
• Ensure outlets operate with excellence through regular visits and audits.
• Ensure food safety, sanitation, halal compliance and outlet standards.
• Maintain high product quality and adherence to SOPs.
• Coach outlet leadership team and manage performance.
• Oversee sales, labor and food cost performance across outlets.
• Open new outlets and support openings

Skills

Leadership

Customer service

Communication

People management

Multitasking

Education

Diploma/Bachelor's in Hospitality or F&B management

Job description

As an Area Manager at HOT BIRD, you'll oversee multiple outlets across your assigned area in the Klang Valley -driving operational excellence, managing outlet teams, and focus on in-store issues and fostering a positive working environment.

Strong leadership and a genuine commitment to great customer service are central to this role.

If you're a motivated, experienced leader who's passionate about delivering great customer experiences, we'd love to hear from you.

To be successful in this role, you will need to have...

At least Diploma/ Bachelor's in Hospitality, F&B management or related disciplines

Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry

Experienced with food safety and inventory management procedures

Multi-outlet F&B or QSR experience

Fluent in Bahasa Malaysia and English

Possess own transport and a valid driving license for outlet visits

Willingness to travel and work flexible hours including PH & weekends as needed

Job Responsibilities:

Outlet visits and standards:

• Provide leadership to managers and staff in the geographic area assigned
• Ensure assigned outlets are operating with excellence by conducting timely restaurant visitations on scheduled, QSC audits and frequent communication with outlet leadership. This includes:
• Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
• All in outlet SOPs are strictly adhered to at all times
• Outlet is well kept and maintained, representing the brand appropriately
• Compliance with all legal, financial and operating company policies and procedures
• All products and services going out to customers are of high quality and within standard
• Instill a sense of ownership and accountability for money, stock and company property in the outlet team
• Escalate any matters requiring money or decision making to your direct report with attached evidence
• Complete weekly audit remotely not limited to CCTV sampling, clock-in data, POS figures

People and manager development

• Line-manage the managers of the assigned outlets: coach them against the written Operating Standard, run a monthly scorecard and performance conversation for each, and flag early when someone won't reach standard
• Support new managers through probation, review duty rosters for peak cover, and handle grievances and discipline at outlet level
• Coach and develop outlet leadership team, which includes all managers, assistant managers, supervisors and assistant supervisors for operational excellence and monitor training processes to ensure quality training of employees
• Review and approve outlet rosters for adequate cover at peak, and approve changes within policy
• Create positive people culture and working environment within all outlets in the area where people are motivated

Commercial performance

• Own sales, labour cost and food cost performance across the assigned outlets
• Review daily and weekly sales against target per outlet, and act on outlets that are non-performing
• Monitor labour scheduling against sales volume so that hours match trade
• Track waste, voids, discounts and refunds by outlet, and investigate any data discrepancy
• Work with the outlet managers on local trading issues - queue times, order accuracy, delivery platform performance - suggest ways to improve

Stock and ordering

• Ensure stock counts are completed by the managers and submitted accurately and on time
• Ensure that ordering follows the company’s targets rather than manager estimates
• Investigate outlets that repeatedly over-order, run short, or need unscheduled deliveries and suggest ways to resolve the issue

Reporting

• Submit weekly report on spot checks and audits in a timely manner with accuracy
• Produce a written monthly summary per outlet on areas that are working well, need improvement and proposed solutions

Openings and projects

• Support and coach new outlet management
• Lead and support new outlet openings, ensure that it is adequately resourced and set up for success

• Monthly sales performance bonus
• Travel allowance
• Training provided
• Medical insurance*
• Food Handler Certification sponsored by Hot Bird Sdn Bhd*
• Typhoid jab sponsored by Hot Bird Sdn Bhd*

Reputable and growing company (expansion plans are ongoing)

*Indicates after successful completion of probation