Aquatic Sports Quality Control (QC) Manager

D SWIM ACADEMY SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aquatic sports organization in Kuala Lumpur is seeking an experienced Aquatic Sports Quality Control (QC) Manager to enhance the quality of their swimming programs. Responsibilities include overseeing program management, performance monitoring, and ensuring high standards of delivery across various centers. The ideal candidate will possess strong leadership and problem-solving skills within the swimming industry. This role offers competitive salary and comprehensive benefits in a supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Qualifications

• Proven experience in the swimming industry, particularly in program or training management.
• Broad understanding of swim program methodologies and quality assurance.
• Ability to connect program outcomes with business objectives.

Responsibilities

• Oversee management and quality control of swim programs.
• Monitor program performance and student outcomes.
• Serve as the primary point of contact for quality-related inquiries.

Skills

Leadership

Program Management

Quality Assurance

Communication

Problem-solving

Education

Degree in a relevant field

Job description

Aquatic Sports Quality Control (QC) Manager

About the role

This is an exciting opportunity for an experienced Aquatic Sports Quality Control (QC) Manager to join D SWIM ACADEMY SDN. BHD., a leading provider of aquatic sports programmes and facilities in Malaysia. As the Aquatic Sports QC Manager, you will be responsible for upholding the high standards of our swimming and aquatic sports programs, ensuring consistent delivery of exceptional customer experiences. This role ensures all programs, swim teachers, and training pathways meet the organisation’s strategic objectives. The QC Manager oversees program assessment and improvement processes, manages multiple teams and initiatives, and ensures consistent, high-quality delivery across all centres in the country.

What you'll be doing

Program Quality & Performance

Oversee the daily management and quality control of all swim programs.

Develop and implement program assessment protocols to ensure continuous improvement.

Monitor program performance, student learning outcomes, and progression.

Ensure program milestones, schedules, and deliverables are met across all projects.

Identify opportunities for ongoing improvement and enhancement of program offerings.

Serve as the primary point of contact for all quality-related inquiries and concerns from customers and stakeholders.

Maintain and improve teaching standards for all swim teachers.

Oversee the full development pathway for swim teachers, from trainees to senior.

Monitor the progress of new trainees to ensure training timelines and outcomes are met.

Manage and maintain consistent quality standards for all assessors and trainers.

Oversee and guide all swim centre managers to ensure alignment with DSA’s vision and expectations.

Work closely with HR on workforce planning, staffing, and resource allocation.

Liaise with Marketing and Communications to increase program visibility and drive engagement.

Collaborate with project managers and cross‑functional teams on scope, deliverables, resourcing, budgets, and timelines for new initiatives.

Develop, update, and maintain training programs, manuals, and development objectives.

Conduct or coordinate professional development programs for staff.

Manage program risks, resolve issues promptly, and implement mitigation measures.

Analyse and report on program health, quality metrics, and performance to senior management and stakeholders.

Leadership & Organisational Responsibilities

Lead teams with professionalism, clarity, and strong communication.

Support a high‑performing, collaborative work environment aligned with organisational goals.

Adhere to and model compliance with all DSA policies and procedures.

Perform duties diligently as assigned, with flexibility for changes in scope.

Be prepared for reassignment or transfer to different departments or locations, including interstate or international, as required by the company.

What we're looking for

Strong, proven experience in the swimming industry, particularly in program or training management.

Broad understanding of swim program methodologies, teaching principles, and quality assurance.

Ability to connect program outcomes with wider business and strategic objectives.

Exceptional leadership, coaching, and people‑management skills.

Excellent time management, organisational and facilitation abilities.

Strong communication and relationship‑building skills with high attention to detail.

Working knowledge of digital marketing principles.

Solid understanding of change management and performance evaluation frameworks.

Strategic, proactive thinker with strong problem‑solving abilities.

Comprehensive knowledge of HR legislation and experience in performance management, conflict resolution, and investigations.

Ability to work independently, manage multiple priorities, and maintain high personal integrity and professionalism.

A collaborative, selfless, kind, and honest nature aligned with DSA’s values.

What we offer

At D SWIM ACADEMY SDN. BHD., we are committed to nurturing a positive and supportive work environment that enables our employees to thrive. We offer a competitive salary, comprehensive benefits package (EPF, SOCSO, Medical Insurance), and opportunities for professional development, career advancement and global networking. Our employees also enjoy access to our state‑of‑the‑art aquatic facilities and wellness programs.

About us

D SWIM ACADEMY SDN. BHD. is a leading provider of world‑class aquatic sports programs and facilities in Malaysia. Our mission is to promote watersafety, a healthy, active lifestyle and to foster a strong swimming and aquatic sports community in Malaysia. With a team of highly qualified and experienced coaches and instructors, we deliver exceptional training and coaching services to swimmers and aquatic sports enthusiasts of all ages and skill levels.

If you're passionate about quality assurance, aquatic sports, and customer excellence, we encourage you to apply for this exciting opportunity. Apply now to join our dynamic team!

Application questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Quality Control Manager?
• How much notice are you required to give your current employer?