Application Support Lead, IT

Safeguards Secure Solution Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Safeguards Corporation Sdn Bhd is seeking an experienced Application Support Leader to mentor a technical team and translate business needs into scalable solutions. You will drive performance, security, and reliability across our applications, coordinating with stakeholders and vendors.

This role requires strong SDLC knowledge, hands-on coding in Java/.NET/Python, and proven leadership in after-hours support.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• Minimum 5 years of experience in application support.
• Proven leadership or team management experience.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Experience with Java, .NET, or Python is required.
• Hands-on experience with databases, especially Microsoft SQL and PostgreSQL.
• Strong ownership and ability to work in after-hours support.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and mentor a team of application support.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Ensure applications meet performance, scalability, and security standards.
• Oversee incident, problem, and change management processes
• Drive continuous improvement and system optimization initiatives
• Coordinate with vendors and third-party service providers when required
• Ensure compliance with organizational policies and industry standards
• Manage project timelines, budgets, and resource allocation
• Act as a key person to in DR activities including planning, execution, and communication to relevant stakeholders.

Skills

Leadership

People management

SDLC knowledge

Problem solving

Communication

Stakeholder management

After-hours support ownership

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Java

.NET

Python

Microsoft SQL

PostgreSQL

Job description

Responsibilities

• Manage and mentor a team of application support.
• Collaborate with business stakeholders to gather and translate requirements into technical solutions.
• Ensure applications meet performance, scalability, and security standards.
• Oversee incident, problem, and change management processes
• Drive continuous improvement and system optimization initiatives
• Coordinate with vendors and third-party service providers when required
• Ensure compliance with organizational policies and industry standards
• Manage project timelines, budgets, and resource allocation
• Act as a key person to in DR activities including planning, execution, and communication to relevant stakeholders.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in application support
• Proven experience in a leadership or team management role
• Knowledge on Software Development Life Cycle (SDLC)
• Knowledge in programming languages (e.g., Java, .NET, Python)
• Experience with databases is a must (Microsoft SQL, Postgress)
• Strong ownership and teamwork when come to after-hours support
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities

Key Competencies

• Leadership and team management
• Strategic thinking and decision-making
• Accountability and ownership
• Adaptability in fast-paced environments
• Strong organizational and multitasking skills

Corrective & Security Services 1,001-5,000 employees

Safeguards Corporation Sdn Bhd, is an investment holding company and operates in various industries such as security solutions, education, logistics, FMCG, records archiving, oil & gas, information technology and fleet maintenance In Malaysia and overseas.

Recognising that market leadership is not a legacy but a state of development in continuous, Safeguards strikes to reinvent itself as a strategic goal in constantly setting higher benchmark for itself and the industry.

Safeguards is a privately held company and employs over 4,000 personnel in 7 countries across Asia.

A Parent Company for:

Safeguards G4S Sdn Bhd

Safeguards Oceanic Holdings Sdn Bhd and subsidiaries

Safeguards Records Management Sdn Bhd

Saito College Sdn Bhd

Safworks Sdn Bhd

MPA International (Cambodia)

SG Safeguards Service Co. Ltd (Vietnam)

Lanka Safeguard Pvt Ltd (Sri Lanka)

An associate Company with:

REX Industry Berhad and subsidiaries

MPA Info Solutions Sdn Bhd (Group HR Shared Services)

Safeguards Corporation Sdn Bhd, is an investment holding company and operates in various industries such as security solutions, education, logistics, FMCG, records archiving, oil & gas, information technology and fleet maintenance In Malaysia and overseas.

Recognising that market leadership is not a legacy but a state of development in continuous, Safeguards strikes to reinvent itself as a strategic goal in constantly setting higher benchmark for itself and the industry.

Safeguards is a privately held company and employs over 4,000 personnel in 7 countries across Asia.

A Parent Company for:

Safeguards G4S Sdn Bhd

Safeguards Oceanic Holdings Sdn Bhd and subsidiaries

Safeguards Records Management Sdn Bhd

Saito College Sdn Bhd

Safworks Sdn Bhd

MPA International (Cambodia)

SG Safeguards Service Co. Ltd (Vietnam)

Lanka Safeguard Pvt Ltd (Sri Lanka)

An associate Company with:

REX Industry Berhad and subsidiaries

MPA Info Solutions Sdn Bhd (Group HR Shared Services)