Application Support Consultant

BASS (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

BASS (M) Sdn Bhd is seeking an Application Support Consultant to deliver timely ERP application support and troubleshoot system issues. You will manage tickets, improve performance, and collaborate with cross-functional teams to enhance user experience.

The ideal candidate has 2–4 years in IT support for ERP systems, familiarity with ERP platforms, and experience with Zendesk/ServiceNow/Salesforce. A shift-capable, customer-focused mindset is essential.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or equivalent.
• 2–4 years in supporting in-house apps or ERP systems.
• Experience with ERP platforms (SAP, Oracle ERP, MS Dynamics, NetSuite).
• Experience with Zendesk, ServiceNow or Salesforce.
• Experience installing/configuring MS SQL Server and SQL basics.
• .NET experience is a plus; not mandatory.

Responsibilities

• Provide timely and effective technical support for ERP applications.
• Troubleshoot system issues and manage support tickets.
• Collaborate with internal teams to improve system performance and user experience.
• Occasionally support service desk activities and educate users on best practices.

Skills

ERP support

SQL queries

.NET programming

customer service

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Zendesk

ServiceNow

Salesforce

MS SQL Server

Job description

The maritime industry is going digital - and BASS is at the helm. Based in Cyprus with teams spanning across Malaysia, Hamburg, and Oslo, we've just launched BASSnet Neo, a cloud-native SaaS fleet management platform for ship owners, ship managers, and operators worldwide. Demand is surging, and we're scaling our global commercial team to ride the wave. Website: www.BASSnet.no

We are looking for a dedicated and customer-focused Application Support Consultant to join our Service & Support team. In this role, you will be responsible for providing timely and effective technical support for ERP applications, ensuring high service quality and customer satisfaction.

You will play a key role in troubleshooting system issues, managing support tickets, and collaborating with internal teams to continuously improve system performance and user experience.

What should you have?

A strong sense of ownership in managing support tickets, ensuring timely resolution within SLA expectations

Ability to communicate clearly and professionally with customers, keeping them informed throughout the issue lifecycle

Hands-on experience in troubleshooting system errors, data issues, and performance problems

A proactive mindset to identify recurring issues and contribute to long-term solutions

Capability to perform root cause analysis and think analytically to resolve problems

Interest in knowledge sharing, including contributing to knowledge bases and documentation

Exposure to system upgrades, patching, or maintenance activities

Ability to guide and educate users on best practices in using ERP systems

Flexibility to support service desk operations when required

What do you need to qualify?

Bachelor’s degree in information technology, Computer Science/Engineering, or equivalent

Minimum 2 – 4 years in supporting in-house applications or ERP systems in any IT industry

Familiarity with ERP platforms (e.g., SAP, Oracle ERP, Microsoft Dynamics, NetSuite). Understanding of functional areas like finance, procurement, HR, and supply chain workflows.

Experience in customer support tools like (Zendesk, ServiceNow, Salesforce) or equivalent

Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).

Software development is not a mandatory responsibility of this position, however programming experience in .NET would be an advantage

Practical and/or technical knowledge of maritime software or maritime industry is an added advantage.

Excellent command of English is a must.

Willing to work on shift.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in the maritime industry?
• Which of the following types of qualifications do you have?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
• How many years' experience do you have as an Application Support Consultant?
• How many years' experience do you have in an application support function?
• Do you have customer service experience?
• Are you available for shift work?

Founded in 1997, BASS is a leading provider of fleet management software for ship owners, ship managers, and operators of rigs, FPSOs and offshore units worldwide. More than 100 customers – including many of the world’s leading shipping and offshore support companies – run fully integrated BASSnetTM Fleet Management Systems on over 1500 vessels around the globe to ensure regulatory compliance and improve management of their assets, operations and human resources. BASS has operations, sales offices and support centers strategically located in Norway, Germany, Cyprus, Hong Kong, and Malaysia.

Website: www.BASSnet.no