Application Support Analyst - MDM, Market Data & Risk

Amaris Consulting; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Amaris Consulting is seeking an Application Support Analyst in Kuala Lumpur, Malaysia. This role focuses on providing Level 2 functional and technical support across various data platforms, including Market Data Management and risk management systems.

The ideal candidate will have 3+ years of experience in application support, a solid understanding of commodities trading concepts, and strong troubleshooting skills with SQL and other tools. This position supports a diverse global user base and contributes to data governance and operational quality initiatives.

Qualifications

• 3+ years of experience in data management, market data, risk systems, or application support.
• Strong understanding of commodities trading and market data workflows.
• Hands-on troubleshooting experience with SQL, XML, JSON, and middleware logs.

Responsibilities

• Investigate and resolve data integration issues.
• Provide Level 2 support for market data platforms.
• Monitor data quality and validate market data accuracy.
• Support risk management processes including P&L reporting.
• Enforce data governance rules.

Skills

Data management

Troubleshooting

SQL

API testing

Excel

Market data concepts

Data governance

Commodities trading

Education

Bachelor’s degree in Finance, Economics, Business Administration, or Computer Science

Tools

Jira

ServiceNow

SOAP UI

Postman

Power BI

Databricks

Job description

We are seeking an Application Support Analyst to provide Level 2 functional and technical support across Master Data Management, market data platforms, pricing services, and risk management systems. This role serves as a bridge between IT and business teams, supporting users across Trading, Risk, Middle Office, Accounting, and related functions. It requires strong troubleshooting skills, a solid understanding of commodities trading and market data workflows, and the ability to support data quality, integrations, curve management, and risk analytics processes. The role also contributes to data governance, operational data quality initiatives, continuous improvement, documentation, and user support in a global, cross‑functional environment.

Key Responsibilities

• Investigate and resolve data integration issues across MDM, risk, pricing, and market data systems through root cause analysis and corrective or preventive actions.
• Provide Level 2 support for market data platforms, including curve management, forward curve configuration, data feed troubleshooting, and user access management.
• Monitor data quality, coordinate data cleansing activities, and validate market data accuracy against source systems such as exchanges and market data providers.
• Support risk management processes including P&L reporting, VaR calculations, position management, exposure monitoring, and data feed troubleshooting.
• Enforce data governance rules to ensure accuracy, completeness, consistency, and integrity across supported systems.
• Perform advanced troubleshooting using middleware logs, payload simulation tools, SQL queries, and XML/JSON interpretation.
• Support curve publishing workflows to downstream systems such as risk and accounting platforms, ensuring timely data availability for end‑of‑day and intraday processes.
• Collaborate with Trading, Risk, Middle Office, Accounting, IT, infrastructure, support teams, and external vendors.
• Contribute to non‑regression testing, UAT, continuous improvement initiatives, user guides, runbooks, and SOPs.
• Provide regular status updates on incidents, data quality metrics, and project progress.

About You

• Bachelor’s degree in Finance, Economics, Business Administration, Computer Science, or equivalent experience.
• 3+ years of experience in data management, market data, risk systems, application support, or a related support function.
• Strong understanding of commodities trading, market data concepts, forward curves, spot prices, price indices, and settlements.
• Knowledge of Master Data Management principles and data governance practices.
• Understanding of risk management concepts such as VaR, P&L attribution, position management, and exposure reporting.
• Hands‑on troubleshooting experience with SQL, XML, JSON, middleware logs, and integration flows.
• Experience with API testing or payload simulation tools such as SOAP UI and Postman.
• Familiarity with SDLC concepts for business applications.
• Experience using ITSM tools such as Jira, ServiceNow, or similar platforms.
• Strong Excel and Microsoft Office skills for data analysis and reporting.
• Experience with market data platforms such as ZEMA or similar tools.
• Familiarity with Python for data analysis or troubleshooting.
• Exposure to Databricks, Power BI, Azure, AWS, or similar data/cloud platforms.
• Familiarity with ERP integrations such as SAP or Oracle.
• Understanding of finance processes and global business operating models.
• Fluent English communication skills, both written and spoken.

Equal Opportunity Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.