Application Operations Tech Lead (AI & Automation)

Lenovo; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Lenovo is seeking an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role blends hands-on technical support, operational leadership, and automation to ensure high service quality and a superior user experience.

You will partner with cross-functional teams to resolve incidents within defined SLAs, drive continuous improvement, and mentor junior staff.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Systems, or related field
• 4+ years of experience in IT application support or operations with SLA-driven delivery
• Strong Java and database knowledge (Oracle / SQL Server / MySQL)
• IT service management processes (incident, problem, change)
• Excellent communication and cross-functional collaboration

Responsibilities

• Own daily operation and maintenance of multiple business applications with SLA-driven delivery
• Act as the technical lead for supported applications, with deep understanding of business processes and system architecture
• Troubleshoot complex issues across systems and integrations, and provide sustainable solutions
• Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems
• Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements
• Lead initiatives on automation, intelligent operations, and AI-driven solutions
• Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades
• Coach and guide junior team members to improve operational effectiveness and technical capability

Skills

IT application support

Cross-functional collaboration

Incident management

Log analysis

Communication

Education

Bachelor's degree in Computer Science or related

Tools

Oracle

SQL Server

MySQL

Job description

Lenovo is seeking an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role blends hands-on technical support, operational leadership, and automation to ensure high service quality and a superior user experience.

You will partner with cross-functional teams to resolve incidents within defined SLAs, drive continuous improvement, and mentor junior staff.