Java Operation Support Engineer L2 （Java and SQL with AI）

Lenovo Group Limited; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Lenovo is seeking an experienced Java Operation Support Engineer L2 in Malaysia to manage end-to-end stability and performance of multiple enterprise applications. You will combine hands-on technical support, operational leadership, and automation to improve service quality and user experience.

You will own daily operation and maintenance, lead cross-functional collaborations, troubleshoot complex issues, and drive data-driven improvements, including AI-driven workflows and RPA initiatives.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Systems, or related field.
• 4+ years of experience in IT application support or operations with SLA-driven delivery.
• Strong technical background in Java and databases (Oracle / SQL Server / MySQL).
• Hands-on experience troubleshooting applications, analyzing logs, and reviewing code/configuration.
• Strong understanding of IT service management processes (incident, problem, change).
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Proven ability to work cross-functionally and align multiple stakeholders.

Responsibilities

• Own daily operation & maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs
• Act as the technical lead for supported applications, with deep understanding of business processes and system architecture
• Troubleshoot complex issues across systems and integrations, and provide sustainable solutions
• Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems
• Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements
• Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities)
• Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades
• Coach and guide junior team members to improve operational effectiveness and technical capability

Skills

Java

SQL

ITSM

Cross-functional teamwork

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Systems or related field

Job description

Java Operation Support Engineer L2 （Java and SQL with AI）

We are looking for an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands‑on technical support, operational leadership, and continuous improvement through automation and intelligent operations. You will partner with cross‑functional teams to ensure high service quality, drive innovation, and enhance user experience.

Key Responsibilities

Own daily operation & maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs

Act as the technical lead for supported applications, with deep understanding of business processes and system architecture

Troubleshoot complex issues across systems and integrations, and provide sustainable solutions

Collaborate with upstream and downstream IT teams to resolve cross‑functional issues and optimize data flows between systems

Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements

Lead initiatives on automation, intelligent operations, and AI‑driven solutions (e.g., RPA, workflows, GPT‑based capabilities)

Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades

Coach and guide junior team members to improve operational effectiveness and technical capability

Skills & Experience

Must-have

Bachelor’s degree or above in Computer Science, Information Systems, or related field

4+ years of experience in IT application support or operations with SLA‑driven delivery

Strong technical background in Java and databases (Oracle / SQL Server / MySQL)

Hands‑on experience troubleshooting applications, analyzing logs, and reviewing code/configuration

Strong understanding of IT service management processes (incident, problem, change)

Excellent communication skills, with the ability to explain technical issues to non‑technical users

Proven ability to work cross‑functionally and align multiple stakeholders

Good‑to‑have

Experience with intelligent operations, automation, or RPA tools

Exposure to AI‑driven operations or GPT‑based solutions

Experience in leading or mentoring team members

Familiarity with enterprise business processes within a large organization

Consumer Electronics Manufacturing 1,001-5,000 employees

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly‑efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly‑efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.