Java & SQL Ops Engineer (L2) with AI

Lenovo Group Limited; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Lenovo is seeking an experienced Java Operation Support Engineer L2 in Malaysia to manage end-to-end stability and performance of multiple enterprise applications. You will combine hands-on technical support, operational leadership, and automation to improve service quality and user experience.

You will own daily operation and maintenance, lead cross-functional collaborations, troubleshoot complex issues, and drive data-driven improvements, including AI-driven workflows and RPA initiatives.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Systems, or related field.
• 4+ years of experience in IT application support or operations with SLA-driven delivery.
• Strong technical background in Java and databases (Oracle / SQL Server / MySQL).
• Hands-on experience troubleshooting applications, analyzing logs, and reviewing code/configuration.
• Strong understanding of IT service management processes (incident, problem, change).
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Proven ability to work cross-functionally and align multiple stakeholders.

Responsibilities

• Own daily operation & maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs
• Act as the technical lead for supported applications, with deep understanding of business processes and system architecture
• Troubleshoot complex issues across systems and integrations, and provide sustainable solutions
• Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems
• Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements
• Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities)
• Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades
• Coach and guide junior team members to improve operational effectiveness and technical capability

Skills

Java

SQL

ITSM

Cross-functional teamwork

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Systems or related field

Job description

Lenovo is seeking an experienced Java Operation Support Engineer L2 in Malaysia to manage end-to-end stability and performance of multiple enterprise applications. You will combine hands-on technical support, operational leadership, and automation to improve service quality and user experience.

You will own daily operation and maintenance, lead cross-functional collaborations, troubleshoot complex issues, and drive data-driven improvements, including AI-driven workflows and RPA initiatives.