24/7 Helpdesk Support Specialist (Payments)

TNS; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

TNS (Transaction Network Services) is seeking a motivated Helpdesk Support Specialist to join a 24x7 operations team. You will provide first line support across the Accept, Connect and Orchestrate product portfolios, handling enquiries, service requests and incidents.

The role requires collaboration with global teams, strong communication skills and the ability to query SQL databases. Responsibilities include monitoring services, logging incidents, completing daily checks, and resolving tickets

Qualifications

• Previous experience in a 24x7 Operations Service Desk or technical support role.
• Experience with a ticketing system for fault tracking (e.g., Remedy or Salesforce).
• Strong communication with local and remote team members and clients.
• Ability to query SQL databases and diagnose issues.

Responsibilities

• Provide first line support and incident handling in a 24x7 shift rotation.
• Log and track incidents and service requests; escalate as needed.
• Collaborate with internal teams and third parties to resolve issues.
• Maintain timely communication and updates through incident lifecycles.
• Support post-incident analysis and change management activities.

Skills

Communication skills

SQL queries

Analytical thinking

Team collaboration

Tools

Remedy

Salesforce

Job description

TNS (Transaction Network Services) is seeking a motivated Helpdesk Support Specialist to join a 24x7 operations team. You will provide first line support across the Accept, Connect and Orchestrate product portfolios, handling enquiries, service requests and incidents.

The role requires collaboration with global teams, strong communication skills and the ability to query SQL databases. Responsibilities include monitoring services, logging incidents, completing daily checks, and resolving tickets