Application Engineer

Detmold Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global packaging firm in Kuala Lumpur seeks an Application Engineer to enhance ERP systems and provide support. Candidates should possess a degree in a technical field and have a strong understanding of ERP business processes. The role involves working with cross-functional teams, troubleshooting issues, and ensuring the system meets business needs. The company prioritizes innovation and professional growth for employees.

Benefits

Professional growth opportunities

Safety-focused workplace

Inclusive team culture

Qualifications

• Bachelor’s degree or equivalent in technical fields like Computer Science.
• Deep understanding of ERP business domains.
• Experience with ERP applications in a manufacturing environment.

Responsibilities

• Deliver enhancements for the ERP and supporting applications.
• Provide 2nd-level support for the ERP and integrations.
• Lead cross-functional work groups to document requirements.

Skills

Technical knowledge in ERP domains

Strong communication skills

Problem-solving skills

Ability to work with diverse teams

Understanding of software development methodologies

Education

Bachelor’s degree in relevant field

Tools

ERP Applications

Job description

Application Engineer

About the Role

The Application Engineer will deliver enhancements for the ERP and other supporting applications and integrations. This includes capturing business needs, translating to system requirements, designing solutions, writing functional/technical specifications, configuring/customizing the systems, designing test cases and deploying changes.

Additionally, the Application Engineer will provide 2nd-level support for the ERP, supporting applications and integrations. This includes troubleshooting, raising support tickets with vendors, validating and delivering fixes.

Key Responsibilities

• A mix of business-as-usual support and participation in cross-functional project teams.
• Quickly attain a detailed level of understanding of the existing technical solutions and business processes, as required.
• Apply technical and business knowledge to evaluate business requirements and implement working solutions through system design, analysis, testing, training, and documentation.
• Proactively communicate, collaborate, and build relationships with business users, and support teams.
• Proactively identify, document, and resolve issues (escalating where necessary).
• Lead cross functional work groups to identify and document detailed requirements, workflows, information sources and distribution paths, and system specifications.
• Apply problem-solving and analytic methods to troubleshoot issues and review processes.
• Work within (and provide input to) the governance frameworks of the project/support teams.
• Balancing solving user/local problems while working within a large organisation with a common-operating model.
• Some travel to overseas sites may be required.

What You’ll Bring

• Bachelor’s degree or higher – or the equivalent, preferably in relevant technical fields such as Computer Science, Systems Engineering, Analytics, etc
• Deep business understanding of ERP domains (Finance, Accounting, Manufacturing, Inventory Management, Sales, Purchasing, Fixed Assets etc.).
• Ability to work with diverse teams and key internal and external stakeholders in the organization.
• A customer-centric approach with empathy for end users.
• Ability to quickly build deep product knowledge.
• Strong English-language verbal and written communication skills.
• Experience with ERP applications in a manufacturing, distribution or trading company.
• Expertise in communicating progress at each phase of development as appropriate, including published roadmaps, requirements, and other information.
• Sound experience with software development methodologies such as Agile, Waterfall.
• High degree of both technical expertise and business acumen.
• Strong results-orientation combined with excellent judgment and problem-solving skills, track record of product success.
• Demonstration of outstanding communication skills internally and externally, across teams, functions and levels.
• Demonstration of attention to detail, strong organization and planning skills.
• Proven success working on large projects.
• Experience working within an international team and supporting international users.
• Proactive communication.
• Willingness to ask questions, learn and take on new challenges.
• Ability to build relationships with stakeholders and vendors.
• Excellent problem-solving skills.
• Stay up to date with the latest hardware and software processes.
• Excel under pressure.
• Live into Detmold Group’s strategic themes and company values at every opportunity.

Champion health and safety practices at work for themselves and all others, including wearing PPE where appropriate, taking all necessary action to ensure best practice, policies and procedures are upheld, and obeying reasonable instructions relating to health, safety, and wellbeing.

Why Join Us?

At Detmold Group, we’re committed to creating a safe, inclusive, and high-performing workplace. You’ll be part of a team that values innovation, supports professional growth, and makes a meaningful impact across our global operations.

About Us

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.