API Technical support -China Market-September Intake

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Kuala Lumpur is looking for an API Technical Support Agent. The role involves assisting customers with inquiries, troubleshooting technical issues, and providing support for digital marketing platforms. The ideal candidate has strong communication skills in English and Mandarin, is capable of multitasking, and possesses a diploma or higher in any field. Attractive salary package with allowances is offered.

Qualifications

• Must have experience in Open API and troubleshooting.
• Excellent verbal and written communication in English and Mandarin.
• Strive for effective listening and customer empathy.

Responsibilities

• Provide information in response to customer inquiries.
• Diagnose and resolve technical hardware/software issues.
• Follow standard processes and procedures for troubleshooting.
• Identify and escalate priority issues accordingly.

Skills

Open API knowledge

Effective communication

Troubleshooting skills

Multitasking

Education

Diploma or higher in any field

Job description

API Technical support -China Market-September Intake

Job Description: Customer Support Agent L1

Basic from Start Basic RM4000 with attractive allowance

Shift Times: 9am–6pm

Technical Support Agent L1s possess a broad and basic understanding of product functions and features. They serve as the first line of customer support, addressing inquiries and concerns about products, and offering basic to intermediate troubleshooting guidance.

Responsibilities

• Provide and process information in response to inquiries, concerns, and requests about products, warranty support, and services.
• Interact with customers to offer information and support regarding products, warranty, and services.
• Gather customer information and determine issues by evaluating and analyzing symptoms.
• Diagnose and resolve technical hardware and software issues.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues according to client specifications.
• Redirect and document problems to appropriate resources (Escalation).
• Offer alternative solutions where appropriate, aiming to retain customer and client business.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master\u2019s Degree in any field.
• Have experience in Open API and strong interest in troubleshooting for digital marketing platform.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Excellent verbal and written communication skills in English and Mandarin of the supporting market.

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