API Support Engineer - Hybrid & Global Impact

DHL Group; Cyberjaya; Hybrid; MYR 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage

Flexi benefit plan

Extra leave options

Parking

Job summary

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to help customers explore API capabilities and ensure quality support across regions.

You will engage with API product owners, provide troubleshooting, document processes and collaborate with development teams to improve service and security. Strong English communication and 3+ years in API support are essential.

Qualifications

• University degree or equivalent qualification, preferably in information technology.
• At least 3 years of professional experience in technical customer support, API support or comparable IT role.
• Experience with APIs and API specifications (OpenAPI/Swagger) is advantageous.
• Knowledge of cloud, programming languages, automation, or a willingness to acquire these is advantageous.

Responsibilities

• Provide reactive and proactive API customer support and review support activities.
• Maintain documentation for ongoing support quality and improvement.
• Collaborate effectively with development teams to resolve issues.
• Communicate with customers and API product owners to influence roadmaps and service quality.
• Promote best practices and ensure long-term sustainability of API support.

Skills

API concepts

Customer support

English communication

Analytical skills

Education

University degree or equivalent

Tools

HTTP

REST APIs

OpenAPI/Swagger

Cloud

Job description

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to help customers explore API capabilities and ensure quality support across regions.

You will engage with API product owners, provide troubleshooting, document processes and collaborate with development teams to improve service and security. Strong English communication and 3+ years in API support are essential.