API Support Engineer — Global, AI-Powered Platforms

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Outpatient and inpatient medical cover

Personalized flexi benefit plan

Public holidays off with paid leave

Modern offices with free parking

Job summary

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to empower our Group APIs and help customers explore API capabilities in an AI-powered world.

You will join a multinational team, provide reactive and proactive API support, and work with API product owners to improve roadmaps, security, and design. The role emphasizes communication, problem-solving, and documentation skills.

Qualifications

• University degree or equivalent qualification in information technology or related field.
• At least 3 years of professional experience in technical customer support or API support.
• Experience with API concepts, web technologies, and API specification standards.

Responsibilities

• Provide reactive and proactive API customer support to internal and external customers.
• Review support activities and maintain documentation for quality improvements.
• Collaborate with development teams to resolve API issues and improve services.

Skills

API concepts

English proficiency

Customer support

Analytical thinking

Cross-cultural communication

Education

University degree in IT

Tools

OpenAPI/Swagger

Cloud platforms

Job description

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to empower our Group APIs and help customers explore API capabilities in an AI-powered world.

You will join a multinational team, provide reactive and proactive API support, and work with API product owners to improve roadmaps, security, and design. The role emphasizes communication, problem-solving, and documentation skills.