E-Commerce Customer Support Specialist

DHL eCommerce; Puchong; On-site; MYR 36,000 - 48,000; Full time

Job summary

DHL eCommerce Malaysia is seeking a Customer Service Associate to deliver comprehensive customer support across channels, resolving issues with empathy and professionalism.

The role focuses on timely communication, issue resolution, and collaboration with operations and vendors to ensure smooth service delivery. A minimum of two years in a related role is expected, with strong English and local language skills.

Qualifications

• Excellent verbal and written English and local language.
• Experience with Live Chat platforms.
• Minimum 2 years in related industry.

Responsibilities

• Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
• Assist customers in resolving service issues, complaints and claims compensation promptly.
• Provide timely updates to customers on shipment tracking status.
• Promote efficient processes and work with cross-functional teams to resolve inquiries.

Skills

Communication skills

Live Chat

Industry experience

Education

O Levels or equivalent

A Levels or Diploma or Higher Education (preferable)

Job description

DHL eCommerce Malaysia is seeking a Customer Service Associate to deliver comprehensive customer support across channels, resolving issues with empathy and professionalism.

The role focuses on timely communication, issue resolution, and collaboration with operations and vendors to ensure smooth service delivery. A minimum of two years in a related role is expected, with strong English and local language skills.