APAC Telecom Customer Success Lead | CTO‑level Partner

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance provided

Attractive salary package

Performance related allowance

Other allowances

Job summary

BICS in Malaysia is seeking an experienced telecom leader to head Customer Success for key APAC customers, overseeing signaling, roaming, data, IoT and Cloud services. You will guide regional delivery, manage escalations, and build long-term partnerships with Telco and Enterprise clients.

The ideal candidate has a strong international carrier services background, can lead technical teams, and communicates effectively with senior stakeholders.

Qualifications

• Solid background in international telecom/carrier services.
• Experience in service delivery, technical account management, and customer success.
• Proven ability to lead technical teams and manage complex customer environments.
• Strong English communication and stakeholder management.

Responsibilities

• Ensure world-class service delivery across APAC with regional priorities.
• Act as CTO-like interface for customers and internal teams to align on strategy.
• Support APAC customers across BICS’ carrier services: signalling, roaming, data/IPX, IoT and Cloud.
• Influence regional investment decisions: PoPs, Cloud infra, network capacity and services.
• Proactively manage complex escalations to protect satisfaction and continuity.
• Coordinate cross-functional teams to deliver measurable outcomes.
• Liaise between delivery teams and business stakeholders to remove roadblocks.
• Lead and develop the regional technical team and foster a customer-focused culture.

Skills

Telecom domain expertise

Customer success leadership

Technical account management

Stakeholder management

English communication

Education

Bachelor's degree in Telecommunications or Engineering

Job description

BICS in Malaysia is seeking an experienced telecom leader to head Customer Success for key APAC customers, overseeing signaling, roaming, data, IoT and Cloud services. You will guide regional delivery, manage escalations, and build long-term partnerships with Telco and Enterprise clients.

The ideal candidate has a strong international carrier services background, can lead technical teams, and communicates effectively with senior stakeholders.