APAC Service Excellence Leader - Projects & CI

Danone; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Danone Business Services APAC, a Finance Shared Service, seeks a seasoned Project Manager to lead PM initiatives and continuous improvement across DBS Asia Service Lines. You will coordinate requirements, validate business cases with service lines, and co-lead implementations with key users.

Strong data, BI, and reporting experience are essential, with Lean Six Sigma and PMP certifications preferred. You will promote efficiency, monitor SL KPI targets, and drive standardized processes aligned to

Qualifications

• Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT.
• At least 5 years project management experience in large enterprise/multinational companies.
• End-to-end process design experience.
• Project experience with Data, BI or reporting function.
• Lean Six Sigma certificate (Green Belt or above) and PMP certification preferred.

Responsibilities

• Lead and support continuous improvement processes and IT enabler tools deployment for DBS Asia Service Lines.
• Collect yearly project requirements and prioritize by service line; coordinate objective and business case validation with key users.
• Co-lead project implementation with service lines and key users according to objectives and timeline.
• Postmortem analysis and productivity tracking of project delivery.
• Monitor delivery against SLA/RSLA/KPI and drive value-add/efficiency projects.
• Promote Lean Six Sigma training within DBS community and drive improvements.

Skills

Project management

English communication

Stakeholder coordination

End-to-end process design

Data / BI reporting

Education

Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT

Lean Six Sigma certificate (Green Belt or higher)

PMP certification

Tools

BI tools

Reporting tools

Job description

Danone Business Services APAC, a Finance Shared Service, seeks a seasoned Project Manager to lead PM initiatives and continuous improvement across DBS Asia Service Lines. You will coordinate requirements, validate business cases with service lines, and co-lead implementations with key users.

Strong data, BI, and reporting experience are essential, with Lean Six Sigma and PMP certifications preferred. You will promote efficiency, monitor SL KPI targets, and drive standardized processes aligned to