Service Excellence Manager

Danone; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Danone Business Services APAC, a Finance Shared Service, seeks a seasoned Project Manager to lead PM initiatives and continuous improvement across DBS Asia Service Lines. You will coordinate requirements, validate business cases with service lines, and co-lead implementations with key users.

Strong data, BI, and reporting experience are essential, with Lean Six Sigma and PMP certifications preferred. You will promote efficiency, monitor SL KPI targets, and drive standardized processes aligned to

Qualifications

• Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT.
• At least 5 years project management experience in large enterprise/multinational companies.
• End-to-end process design experience.
• Project experience with Data, BI or reporting function.
• Lean Six Sigma certificate (Green Belt or above) and PMP certification preferred.

Responsibilities

• Lead and support continuous improvement processes and IT enabler tools deployment for DBS Asia Service Lines.
• Collect yearly project requirements and prioritize by service line; coordinate objective and business case validation with key users.
• Co-lead project implementation with service lines and key users according to objectives and timeline.
• Postmortem analysis and productivity tracking of project delivery.
• Monitor delivery against SLA/RSLA/KPI and drive value-add/efficiency projects.
• Promote Lean Six Sigma training within DBS community and drive improvements.

Skills

Project management

English communication

Stakeholder coordination

End-to-end process design

Data / BI reporting

Education

Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT

Lean Six Sigma certificate (Green Belt or higher)

PMP certification

Tools

BI tools

Reporting tools

Job description

Danone Business Services APAC is a Finance Shared Service dedicated to delivering exceptional service experiences across APAC. Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

The incumbent will lead and support continuous improvement process and IT enabler tools deployment for DBS Asia Service Lines.

Main Responsibilities

PROJECT MANAGEMENT

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
• Capex rolling forecast and control

CONTINOUS IMPROVEMENT

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.
• Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience.
• Project experience with Data, BI or reporting function
• Preferably with Lean six sigma certificate (Green Belt above)
• Preferably with PMP certification
• Good command in both speaking and written English

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Join the winning team, thrive with us!

Unlock job insights

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Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation.

We believe that our differences will make the difference.

For more information, please visit our website at careers.danone.com

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation.

We believe that our differences will make the difference.

For more information, please visit our website at careers.danone.com

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