Junior Payroll Specialist

Dayforce; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dayforce in Malaysia is seeking a specialist to join our client delivery team, delivering payroll processing and support to HR outsourcing clients across Asia Pacific. You will manage end-to-end payroll cycles, including calculations, reconciliations, and reporting, while keeping precise documentation and meeting statutory deadlines.

You’ll use strong analytical and communication skills to resolve incidents, provide timely updates, and maintain high customer satisfaction, working with minimal

Qualifications

• Fair understanding of outsourcing industry environment, especially Payroll Outsourcing.
• In-depth understanding of different components of Payroll and calculations.
• Good written and verbal communication skills.
• Analytical and Logical Skills.
• Client focus and customer sensitive service behavior.
• Ability to work independently, with limited supervision, in a dynamic environment.
• At least 1-2 years of working experience in troubleshooting with customer focused role or equivalent.
• Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution.

Responsibilities

• Examine client’s payroll advice for completeness and clarify with client(s) if in doubt and upload data in system for processing.
• Leverage strong analytical and problem-solving skills to efficiently resolve incidents
• Provide customers with regular and timely incident updates
• Maintain the highest level of customer satisfaction
• Provide information for client/employee query(s) within the stipulated timeframe as indicated in the SLA.
• Process client’s statutory claims in a timely manner
• Involve in the annual year-end tax reporting. To generate tax forms for client’s employees and provide resolution to any related queries.
• Maintain proper filing and documentation for all relevant documents (payroll advice, reports and correspondences) pertaining to client(s) payroll.
• Maintain and update Standard Operating Procedure documentation for client(s) under the care of the Specialist.
• To provide data on client’s monthly MIS report and advice Finance on headcount no. for timely billing.

Skills

Payroll processing

Analytical skills

Customer support

Incident updates

SLA awareness

Documentation

Data reporting

Communication skills

Job description

About the Opportunity

This role will be part of our client delivery team in Malaysia, providing payroll processing and support to our HR outsourcing clients in Asia Pacific region. Involved in the full cycle of payroll processing such as undertaking payroll calculation, performing payroll reconciliation, preparing payroll accounting, general ledger and reports, etc. Other responsibilities include monitoring the processing checklist and calendars, maintaining precise documentation, providing data / report for respective statutory filing within the stipulated deadlines.

What You’ll Get to Do

• Examine client(s)’s payroll advice for completeness and clarify with client(s) if in doubt and upload data in system for processing.
• Leverage strong analytical and problem-solving skills to efficiently resolve incidents
• Provide customers with regular and timely incident updates
• Maintain the highest level of customer satisfaction
• Provide information for client/employee query(s) within the stipulated timeframe as indicated in the Service Level Agreement (SLA).
• Process client’s statutory claims in a timely manner
• Involve in the annual year-end tax reporting. To generate tax forms for client’s employees and provide resolution to any related queries.
• Maintain proper filing and documentation for all relevant documents (payroll advice, reports and correspondences) pertaining to client(s) payroll.
• Maintain and update Standard Operating Procedure documentation for client(s) under the care of the Specialist.
• To provide data on client’s monthly MIS report and advice Finance on headcount no. for timely billing.

Skills and Experience We Value

• Fair understanding of outsourcing industry environment, especially Payroll Outsourcing
• In-depth understanding of different components of Payroll and calculations
• Provide customers with regular and timely incident updates
• Maintain the highest level of customer satisfaction
• Strong analytical skills; demonstrated ability to bring high complexity customer issues
• Good written and verbal communication skills with
• Analytical and Logical Skills
• Client focus and customer sensitive service behavior
• Ability to work independently, with limited supervision, in a dynamic environment.
• At least 1-2 years of working experience in troubleshooting with customer focused role or equivalent
• Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution.