APAC Middle Office Solutions Owner

Adecco Portugal

Kuala Lumpur

Hybrid

MYR 240,000 - 360,000

Full time

9 hours ago

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Job summary

Adecco Portugal is seeking an APAC Middle Office Solutions Manager to provide end-to-end leadership, governance, and delivery of Middle Office digital solutions across APAC markets. The role oversees strategy, design, deployment, integration, and stabilization of complex regional initiatives, aligning solutions with business outcomes and global technology strategy.

You will drive cross-functional collaboration, enforce project management standards, manage vendor relationships, and oversee

Qualifications

Bachelor’s degree or equivalent in IT, HR Systems, Business, or related field.
12+ years’ experience leading technology or operational transformation initiatives.
Demonstrated experience managing regional or multi-country programs in APAC.
Background in workforce solutions or staffing operations preferred.

Responsibilities

Lead end-to-end lifecycle of Middle Office solutions across APAC from concept to deployment and stabilization.
Apply structured project and program management methodologies to ensure high-quality delivery.
Coordinate cross-country implementation plans and manage regional timelines, risks, and dependencies.
Ensure solutions address upstream and downstream impacts across functions and markets.
Own the APAC Middle Office solution roadmap including Workforce Management, Billing, HRMS, Payroll.
Drive alignment between regional priorities and global technology strategy.
Lead modernization, automation, and digital transformation initiatives.
Balance regional standardization with local regulatory requirements.

Skills

Leadership

Project management

Stakeholder engagement

APAC region experience

Education

Bachelor's degree in IT/HR systems/business

Tools

HRMS

Payroll systems

APIs & middleware

Job description

The APAC Middle Office Solutions Manager is a senior managerial role responsible for the end-to-end leadership, governance, and delivery of Middle Office digital solutions across all APAC markets. The role requires a highly capable project and program leader who can oversee the full lifecycle of complex regional initiatives from strategy and solution design through implementation, integration, operational stabilization, and continuous improvement. Acting as the regional owner of Middle Office solutions spanning Workforce Management, Billing, Associates HRMS, and Payroll, the manager ensures solutions are aligned with business outcomes, scalable across markets, and integrated seamlessly across platforms and functions. The role drives cross-functional collaboration, enforces structured project management practices, and ensures consistent delivery standards, compliance, and operational excellence across APAC. Through strong leadership and governance, the position establishes standardized regional processes, improves operational efficiency, and delivers reliable pay-bill outcomes while supporting the organization’s digital transformation and modernization agenda.

Responsibilities

End-to-End Solution & Program Leadership

Lead the complete lifecycle of Middle Office solution initiatives across APAC from concept, business case, and design through deployment and post implementation stabilization.
Apply structured project and program management methodologies to ensure predictable, high-quality delivery.
Coordinate cross-country implementation plans and manage regional delivery timelines, risks, and dependencies.
Ensure solutions address upstream and downstream impacts across business functions and markets.
Own and manage the APAC Middle Office solution roadmap covering Workforce Management, Billing, Associates HRMS, Payroll, and etc.
Drive alignment between regional business priorities and global technology strategy.
Lead initiatives focused on modernization, automation, and digital transformation.
Balance regional standardization with local regulatory and operational requirements.

Requirements Management & End-to-End Process Design

Lead regional requirements gathering and process blueprinting activities.
Define scalable, standardized workflows that consider the full operational lifecycle from time capture to pay-bill outcomes.
Facilitate cross-functional design workshops to ensure solutions are practical, integrated, and future-ready.

Delivery Execution & Integration Oversight

Translate business requirements into structured solution specifications and delivery plans.
Partner with IT, vendors, and country teams to execute implementations and enhancements.
Lead regional testing strategy, UAT coordination, and multi-market deployments.
Oversee change management, release planning, and solution adoption initiatives.

Operational Excellence & Continuous Improvement

Establish regional process governance and performance standards.
Identify opportunities to reduce manual intervention and improve data accuracy through automation.
Drive continuous improvement initiatives that enhance efficiency, quality, and user experience.

Regional Stakeholder & Vendor Leadership

Serve as the central APAC liaison across operations, finance, HR, payroll, and compliance teams.
Lead stakeholder alignment to ensure solutions meet regional and local business needs.
Manage vendor relationships, delivery performance, and roadmap coordination.

Governance, Risk & Compliance Management

Ensure solutions comply with APAC labour laws, payroll/tax regulations, and data privacy standards.
Maintain strong governance over system configurations, changes, and release controls.
Support internal and external audit activities through structured controls and documentation.

Performance Management & Delivery Outcomes

Monitor solution performance, adoption rates, and operational metrics across markets.
Lead regional governance forums reviewing KPIs related to pay accuracy, billing efficiency, and process adherence.
Drive corrective actions and improvement programs based on data insights.

Qualifications

Bachelor’s degree in IT, HR Systems, Business, or related field.
12+ years’ experience leading technology or operational transformation initiatives.
Demonstrated experience managing regional or multi-country programs in APAC.
Background in workforce solutions or staffing operations preferred.

Required Skills

Technical & Delivery Skills

Proven project/program management experience delivering complex end-to end solutions.
Strong understanding of HRMS, payroll, billing, and workforce management platforms.
Knowledge of pay/bill processes, statutory compliance, and time capture workflows.
Experience overseeing system integrations, APIs, and middleware solutions.

Leadership & Soft Skills