APAC IT Support Lead – POS, Network & Security

Asia Career; Sepang; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Cell phone reimbursement

Promotion opportunities

Job summary

Jora Malaysia will employ an on-site IT support specialist to maintain POS systems, payment terminals, PCs, printers, and Wi-Fi across our F&B outlets and airport lounges in Malaysia. You will manage IT tickets, coordinate with vendors, and monitor SLA performance while addressing POS downtime and network issues.

You will support Oracle Simphony and related systems, ensure secure network connectivity, and assist with ERP and lounge management integrations across the APAC region.

Qualifications

• 3+ years of IT support/operations experience, preferably in retail, F&B or hospitality.
• Experience supporting business systems such as POS, Finance, Microsoft 365, and Power Platform.
• Strong hands-on networking and end-user support skills.
• Ability to plan and implement IT solutions aligned with business needs.
• Experience supporting teams across the Asia Pacific region.

Responsibilities

• Provide on-site IT support and escalation for F&B outlets and airport lounges.
• Ensure reliable operation of POS, payment terminals, PCs, printers, handheld devices, Wi-Fi, and network connectivity.
• Manage critical incidents such as POS downtime, network issues, and payment failures, including vendor coordination.
• Manage IT tickets, prioritize issues, monitor SLA performance, and perform root-cause analysis.
• Support POS systems, preferably Oracle Simphony, including setup, configuration, updates, and troubleshooting.
• Support POS peripherals such as receipt/kitchen printers, scanners, cash drawers, label printers, and handheld devices.
• Provide support for inventory, ERP, and lounge management systems.
• Support integrations with payment gateways, e-wallets, and reporting systems.
• Provide hands-on support for LAN, WAN, and Wi-Fi across multiple outlets.
• Troubleshoot switches, access points, VLANs, DHCP/DNS, and structured cabling.
• Apply basic cybersecurity best practices and ISO 27001 principles to daily IT operations.

Skills

IT Support

POS Systems

Networking

Microsoft 365

Power Platform

Vendor Coordination

Cybersecurity Basics

Tools

Oracle Simphony

Job description

Jora Malaysia will employ an on-site IT support specialist to maintain POS systems, payment terminals, PCs, printers, and Wi-Fi across our F&B outlets and airport lounges in Malaysia. You will manage IT tickets, coordinate with vendors, and monitor SLA performance while addressing POS downtime and network issues.

You will support Oracle Simphony and related systems, ensure secure network connectivity, and assist with ERP and lounge management integrations across the APAC region.