APAC Account Manager - Pharma/MarTech (Remote)

Viseven; Kuala Lumpur; Remote; MYR 120,000 - 210,000; Full time

Benefits offered by this job

Competitive Compensation

Experienced Team

Career Growth

Paid Time Off

Sick Leave (4–20 days)

Family Leave

Medical Insurance

English Courses

Professional Development

Corporate Events

Remote Work

Job summary

Viseven Group in APAC is seeking an Account Manager to drive business growth across the assigned APAC territory by owning the full sales cycle—from identifying new customers to expanding existing accounts—while acting as a strategic partner and delivering tailored solutions from Viseven's portfolio.

You will build long-term client relationships, collaborate with cross-functional teams, and ensure customer success and sustainable revenue growth across regions.

Qualifications

• 5+ years in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).
• Proven experience managing enterprise client portfolios with account budget planning and P&L management.
• Experience working with the Japanese market is required.
• Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.

Responsibilities

• Build trusted relationships with customer decision-makers and stakeholders across regions.
• Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.
• Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.
• Manage account profitability, annual and quarterly budget planning, and financial performance.
• Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.
• Coordinate communication between customers, regional teams and internal Viseven functions.
• Monitor solution and service adoption, proactively address blockers and drive continuous improvement.
• Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.
• Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.
• Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.
• Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.

Skills

Account management

Client engagement

Sales leadership

Strategic partnership

Communication

Relationship building

Tools

Salesforce

Forecasting tools

Job description

Viseven Group in APAC is seeking an Account Manager to drive business growth across the assigned APAC territory by owning the full sales cycle—from identifying new customers to expanding existing accounts—while acting as a strategic partner and delivering tailored solutions from Viseven's portfolio.

You will build long-term client relationships, collaborate with cross-functional teams, and ensure customer success and sustainable revenue growth across regions.