Analyst (Client Onboarding focused, Mandarin & English speaking)

PRIME Research Brazil; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (KL)

Permanent, full-time role

Annual leave 12 days

Wellness days

Medical insurance

24/7 EAP

Social contributions (EPF/SOCSO/EIS)

Public holidays

Job summary

Cision is seeking a regional Customer Success professional to drive client success across APAC markets. You will engage in pre-sales and post-sales activities, conduct product demos, onboard clients, and tailor reports to maximize value for diverse clients.

You will collaborate with the Monitoring & Insights team to ensure ongoing satisfaction and deliver insights that help clients achieve their goals across 8 APAC markets.

Qualifications

• Passionate about sales support, customer support, and client experience.
• 1–5 years of experience in customer support, sales ops, analytics, insights, or communications.
• Skilled in stakeholder management to build strong relationships.
• Fluent in spoken and written English and Chinese.
• Self-motivated, analytical with strong problem-solving and a creative mindset.

Responsibilities

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre‑sales and post‑sales support.
• Perform onboarding and support for new clients to the online platform including onboarding sessions via phone and email.
• Provide information, support, or training for platform products.
• Troubleshoot and support clients and internal stakeholders with media monitoring requests.
• Deliver reports based on clients' needs and produce insights to meet goals and deadlines.

Skills

Sales support

Customer support

Client experience

Stakeholder management

English & Chinese

Analytical thinking

Problem solving

Data insights

Job description

Ready for a regional role? Drive customer success across 8 APAC markets from pre‑sales demos to media analysis! Ready to maximize value for diverse clients?

What We Offer

This role presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre‑sales and post‑sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive clients’ success. As part of the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.

• Client Onboarding focused, covering 8 APAC markets
• Exposure to diverse clients across all industries
• Friendly MNC culture
• Permanent, full‑time role
• Hybrid work model (based in Mid Valley City, KL)
• 5 days a week
• Annual Leave (start at 12 days)
• Company Wellness Days (1 day per quarter)
• Comprehensive Medical Insurance coverage
• 24/7 Employee Assistance Program (EAP)
• Full statutory social contributions (EPF, SOCSO, EIS)
• Statutory Public Holidays

Primary Duties & Responsibilities

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre‑sales and post‑sales support.
• Perform all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
• Provide relevant information, support, or training for platform products.
• Troubleshoot and support clients and internal stakeholders with media monitoring requests or related inquiries.
• Be responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines.

Desired Skills And Experience

• Passionate about sales support, customer support, and client experience
• Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Skilled in stakeholder management to build strong relationships (internal sales & external clients)
• Confidence in spoken and written English and Chinese
• Self‑motivated and analytical, with sharp problem‑solving skills and a creative mindset to transform data into insights

Equal Opportunity Employer

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].