Analyst, Change & Program Management

AirAsia; Kuala Lumpur; On-site; MYR 65,000 - 90,000; Full time

Job summary

AirAsia Berhad in Kuala Lumpur is seeking an Analyst, Cybersecurity Change & Program Management to execute, coordinate and analyze cybersecurity change and transformation initiatives.

Reporting to the Senior Manager, this role supports planning, tracking and delivery of cybersecurity programs, ensuring data accuracy and smooth cross‑functional coordination across cybersecurity, ICT and business teams.

Qualifications

• 3–6 years of experience in program coordination, project support, change support, or analytical roles.
• Experience in technology, cybersecurity, digital, or transformation environments is preferred.
• Exposure to enterprise-wide initiatives, awareness programs, or governance processes is an advantage.

Responsibilities

• Support execution of cybersecurity programs by maintaining delivery plans, milestones and task trackers.
• Coordinate activities across cybersecurity, ICT and business teams to ensure timelines and actions are followed.
• Track deliverables, action items and outcomes from program and governance meetings.
• Assist with materials for program reviews, steering updates and stakeholder sessions.

Skills

Program coordination

Project support

Change management

Analytical skills

Data dashboards

Tools

Spreadsheets

Dashboards

Presentation tools

Job description

Job Description The Analyst, Cybersecurity Change & Program Management provides hands‑on execution, coordination and analytical support for AirAsia’s cybersecurity change and transformation initiatives.

Reporting to the Senior Manager, Cybersecurity Change & Program Management, this role supports the planning, tracking, reporting and delivery of cybersecurity programs and awareness initiatives, ensuring delivery discipline, data accuracy and smooth cross‑functional coordination.

Responsibilities

Program Execution & Coordination

• Support execution of cybersecurity programs and initiatives by maintaining delivery plans, milestones and task trackers
• Coordinate activities across cybersecurity, ICT and business teams to ensure timelines, dependencies and actions are followed through
• Track deliverables, action items and outcomes arising from program and governance meetings
• Support preparation of materials for program reviews, steering committee updates and stakeholder sessions

Change Management & Awareness

• Support rollout of cybersecurity awareness campaigns, training initiatives and engagement activities
• Assist with logistics, communications and tracking participation across business units and regions
• Help tailor awareness and change materials for different employee groups and roles
• Collect feedback from stakeholders and participants to support continuous improvement of change initiatives

Metrics, Reporting & Analysis

• Maintain program dashboards, trackers and reports (e.g. milestones, KPIs, adoption metrics)
• Analyse data related to program progress, awareness engagement and change effectiveness
• Support preparation of monthly and quarterly reports for management and leadership forums
• Ensure documentation and evidence are maintained for audit and assurance purposes

Risk, Issue & Dependency Tracking

• Track and document key risks, issues, assumptions and dependencies across cybersecurity initiatives
• Monitor risks and issues, escalating emerging concerns to the Senior Manager in a timely manner
• Track mitigation actions and follow up with owners to ensure closure

Stakeholder & Team Support

• Act as a coordination point between cybersecurity teams, ICT, business units and corporate functions
• Support workshops, working sessions and alignment meetings through preparation and follow‑up
• Build effective working relationships through clear communication, reliability and attention to detail

Process & Capability Improvement

• Identify opportunities to improve program tracking, reporting templates and execution processes
• Capture lessons learned and best practices across initiatives
• Support standardisation of tools, templates and ways of working within the cybersecurity PMO

Key Stakeholders

• Senior Manager, Cybersecurity Change & Program Management
• Manager, Cybersecurity Change & Program Management
• Cybersecurity Functional Teams
• ICT and Business Unit Representatives

Skills & Experience

Experience 3–6 years of experience in program coordination, project support, change support, or analytical roles. Experience working in technology, cybersecurity, digital, or transformation environments is preferred. Exposure to enterprise-wide initiatives, awareness programs, or governance processes is an advantage.

Program & Change Skills

• Foundational understanding of project or program management concepts.
• Familiarity with change management principles and awareness initiatives.
• Strong organisational skills with the ability to manage multiple tasks and priorities.

Technical & Analytical Skills

• Basic understanding of cybersecurity concepts and risk management (depth not required).
• Strong analytical skills with experience using spreadsheets, dashboards, and presentation tools.
• Comfortable working with data, metrics and structured reporting.

Personal Attributes

• Detail-oriented, disciplined and dependable.
• Proactive, curious and eager to learn.
• Comfortable working in fast‑paced environments.
• Strong sense of accountability and ownership of assigned work.

AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low‑cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"