Airport Operations Lead: Safety, Service & Crisis

Cathay Pacific Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Travel industry discounts

Career development opportunities

Dynamic team culture

Equal opportunities employer

Job summary

Cathay Pacific Group is seeking a Senior Airport Lead to coordinate day-to-day operational activities at the airport, guiding frontline colleagues and ground handling teams to deliver smooth operations in line with safety and security standards.

You will support the Airport Manager, manage turnarounds, brief flights, and drive customer excellence through personalised service and proactive disruption handling in a fast-paced environment.

Qualifications

• 3+ years of customer service experience, preferably in airlines or airport services.
• Ability to work independently with sound decision-making skills.
• Self-motivated, team-oriented and adaptable to change.
• Strong customer service mindset with excellent interpersonal skills.
• Knowledge of company policies and regulatory procedures.

Responsibilities

• Coordinate turnaround activities and guide Ground Handling Agent teams.
• Conduct flight briefings and monitor delivery against standards.
• Support safety, security and quality policies during operations.
• Deliver exceptional customer service and assist with disruption handling.
• Onboard and coach new staff; maintain accurate operational records.

Skills

Customer Service

Airline Experience

Decision Making

Teamwork

Interpersonal Skills

Education

Operations Diploma

Job description

Cathay Pacific Group is seeking a Senior Airport Lead to coordinate day-to-day operational activities at the airport, guiding frontline colleagues and ground handling teams to deliver smooth operations in line with safety and security standards.

You will support the Airport Manager, manage turnarounds, brief flights, and drive customer excellence through personalised service and proactive disruption handling in a fast-paced environment.