Airline Reservations & Ticketing Specialist

Ricebowl Kacau Company; Kuala Lumpur; On-site; MYR 26,000 - 33,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Leave

Medical Leave

Public Holiday

Medical Insurance

Company Trip

Job summary

New World Tour And Travel Sdn. Bhd. in Petaling, Kuala Lumpur is seeking a Reservations & Ticketing Officer to manage flight bookings, ticket issuance, and related services for corporate clients.

You will respond to inquiries via phone, email, and walk-ins, source competitive airfares, and ensure compliance with fare rules and policies. The role requires experience with GDS systems and strong customer service skills.

Qualifications

• Minimum SPM qualification; an IATA/UFTAA Diploma, Diploma, or Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field will be an advantage.
• Minimum 2 years of relevant working experience in airline reservations, ticketing, or travel agency operations, preferably in a corporate travel agency or B2B travel environment.
• Proficiency in GDS systems, particularly Galileo, Sabra and Amadues.
• Good understanding of airline fare rules, ticketing procedures, reservation systems, ticket exchanges, refunds, and airline regulations.
• Basic computer literacy, including Microsoft Office applications.
• Strong customer service, communication, problem-solving, and organisational skills.
• Detail-oriented, responsible, and able to work independently with minimal supervision.
• Able to work under pressure, manage multiple tasks, and meet operational deadlines.
• Willing to work after-office-hours helpdesk duties on a rotational basis.

Responsibilities

• Handle flight reservations, ticket bookings, ticket issuance, and related transactions through the company's reservation and ticketing systems.
• Attend to customer enquiries via phone calls, emails, and walk-in customers regarding flight bookings, airfares, hotel reservations, travel insurance, visa applications, and other travel-related services.
• Source, compare, and provide competitive airfares in accordance with customer requirements and corporate travel policies.
• Interpret airline fare rules, ticketing conditions, baggage allowances, and other airline regulations to ensure accurate bookings and ticket issuance.
• Process ticket exchanges, reissues, refunds, cancellations, voids, invoices, and other ticketing-related documentation accurately and within the required timelines.
• Handle airline debit memos (ADM), agency credit memos (ACM), and other ticketing discrepancies, including follow-up and coordination with airlines when necessary.
• Liaise with airlines, travel partners, corporate clients, sub-agents, and internal departments to resolve reservation and ticketing issues promptly and professionally.
• Provide efficient customer service and timely assistance in handling booking changes, schedule changes, and other travel-related enquiries.
• Maintain accurate booking records, customer information, and ticketing documentation in accordance with company procedures.
• Provide after-office-hours helpdesk support on a rotational basis.
• Assist the team with daily operational tasks and perform other duties as assigned by the superior from time to time.

Skills

Customer service

Communication

Problem solving

Organisational skills

Work under pressure

Independence

Education

IATA/UFTAA Diploma

Diploma in Travel & Tourism

Bachelor’s degree in Travel & Tourism

SPM qualification

Tools

Galileo

Sabre

Amadeus

Job description

New World Tour And Travel Sdn. Bhd. in Petaling, Kuala Lumpur is seeking a Reservations & Ticketing Officer to manage flight bookings, ticket issuance, and related services for corporate clients.

You will respond to inquiries via phone, email, and walk-ins, source competitive airfares, and ensure compliance with fare rules and policies. The role requires experience with GDS systems and strong customer service skills.