AIOps Engineering Lead: Transform IT Ops with AI & RPA

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 180,000 - 300,000; Full time

Job summary

Razer is seeking a seasoned AIOps engineering leader to transform IT operations through AI-powered solutions. You will build and guide a high-performing team leveraging RPA, AI/ML and DataOps to drive automated incident response, monitoring, and performance optimization.

You will oversee data pipelines and big-data processing, translate business needs into scalable AI services, and measure impact on operations and outcomes while promoting collaboration and innovation across global teams.

Qualifications

• Experience leading and growing an AIOps engineering team.
• Proven track record of leading high-performing engineers.
• Ability to design robust and scalable RPA solutions.
• Knowledge of data pipelines, data governance, and data quality.

Responsibilities

• Form and grow an engineering team with expertise in RPA, AI/ML and DataOps.
• Provide strategic direction to maximize value from AI services.
• Oversee AI/ML, data analytics, and automated incident response initiatives.
• Lead the deployment of AI services aligned with business needs.
• Oversee streaming, collection, and processing of big data.

Skills

AIOps leadership

Team building

AI/ML expertise

DataOps

RPA

Cloud platforms

Data pipelines

Tools

AWS

Azure

GCP

Confluent Kafka

Job description

Razer is seeking a seasoned AIOps engineering leader to transform IT operations through AI-powered solutions. You will build and guide a high-performing team leveraging RPA, AI/ML and DataOps to drive automated incident response, monitoring, and performance optimization.

You will oversee data pipelines and big-data processing, translate business needs into scalable AI services, and measure impact on operations and outcomes while promoting collaboration and innovation across global teams.