AI Quality & Safety Analyst, Customer Support

TikTok; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

TikTok is seeking an AI Quality Analyst in Kuala Lumpur to ensure high-quality labeling and safety assessments across pre- and post-launch phases. You will work with product operations to review AI capabilities, analyze labeling accuracy, and provide actionable feedback to improve SOPs and models.

You will collaborate with global teams, handle high-tempo tasks, and contribute to risk identification and data-driven recommendations while maintaining strong focus on user and creator safety.

Qualifications

• Experience in customer support or trust & safety with a user-focused mindset.
• Ability to analyze information to identify trends and risks.
• Strong communication, training and presentation skills, collaborative and proactive.
• Proven decision-making, multi-tasking in dynamic environments without compromising quality.
• Experience with social media, analytical tools, and cross-functional collaboration.

Responsibilities

• Pre-launch: AI model sample labeling during development; ensure labeling accuracy and productivity.
• Post-launch: AI-bot quality checking and assurance through advanced labeling; monitor QA metrics.

Skills

Customer support

Trust and safety

Analytical thinking

Communication

Multitasking

Education

Bachelor’s degree or equivalent

Advanced degree (preferred)

Tools

Analytical tools

Online research

Job description

TikTok is seeking an AI Quality Analyst in Kuala Lumpur to ensure high-quality labeling and safety assessments across pre- and post-launch phases. You will work with product operations to review AI capabilities, analyze labeling accuracy, and provide actionable feedback to improve SOPs and models.

You will collaborate with global teams, handle high-tempo tasks, and contribute to risk identification and data-driven recommendations while maintaining strong focus on user and creator safety.