AI Operations Specialist

IBM; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

IBM Consulting in Malaysia is seeking an Applied AI Specialist to design, implement, and operate AI-driven solutions for AI-first Application Management Services, collaborating with stakeholders to deliver scalable, value-driven operations.

You will work across observability, telemetry, and governance frameworks to ensure production readiness, reliability, and responsible AI practices while optimizing agent performance and impact.

Qualifications

• Experience designing scalable, user-centric AI capabilities that automate workflows.
• Experience implementing AI-driven solutions that integrate with observability, telemetry, and event management platforms.
• Experience with model evaluation, prompt refinement, and agent configuration.
• Experience managing production stability, performance thresholds, and compliance requirements for AI solutions.
• Experience with Agentic AI frameworks, AI orchestration platforms, and automation technologies.

Responsibilities

• Solution Design: Translating business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
• AI Implementation: Implementing and managing AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms.
• Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.
• Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.
• Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and continuously improve agent-based solutions.

Skills

AI Solution Design

AI Implementation Management

Agent Performance Optimization

Operational Governance Management

AI Technology Utilization

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Applied AI Specialist, you will design, implement, and manage AI-driven solutions that operationalize AI-first Application Management Services. This role involves collaboration with various stakeholders to deliver scalable and sustainable AI-enabled operations, translating business and operational requirements into user-centric AI capabilities.

Your Primary Responsibilities Will Include

• Solution Design: Translating business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
• AI Implementation: Implementing and managing AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms.
• Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.
• Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.
• Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and continuously improve agent-based solutions.

Required Technical And Professional Expertise

• AI Solution Design: Experience with designing scalable, user-centric AI capabilities that automate workflows and augment decision-making.
• AI Implementation Management: Experience implementing AI-driven solutions that integrate with observability, telemetry, and event management platforms.
• Agent Performance Optimization: Experience with model evaluation, prompt refinement, and agent configuration to improve accuracy and reliability.
• Operational Governance Management: Experience managing production stability, performance thresholds, and compliance requirements for AI solutions.
• AI Technology Utilization: Experience with Agentic AI frameworks, AI orchestration platforms, and automation technologies to deliver scalable AI-enabled operations.

Preferred Technical And Professional Experience

• Advanced AI Technologies: Experience with emerging AI technologies and innovative solutions to drive operational efficiency and excellence.
• AI Security Practices: Knowledge of security protocols and risk controls to ensure responsible AI practices and compliance requirements.
• Data Analytics Tools: Familiarity with data analytics tools to optimize agent performance and improve business outcomes.