AI Enablement Manager

WIZ.AI; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

WIZ.AI in Kuala Lumpur is seeking a customer-facing Solutions Consultant to own the end-to-end journey from presales to delivery and ongoing success. You will design AI Talkbot solutions for enterprise customers, aligning capabilities with business needs to secure buy-in and define clear integration boundaries.

You will lead on-site delivery projects, manage changes and incidents per SLA, review usage data to improve adoption, address gaps between expectations and performance, and identify

Qualifications

• Degree in Business Management, Technology, or related fields.
• Experience in consulting, account management, software project management or solution-related work.
• Experience in fintech, banking, telecommunications or martech industries is a plus.
• Strong ability to create value for customers and quickly understand systems.

Responsibilities

• Presales requirements gathering and solution design to highlight value and secure buy-in.
• Define product and service scope and the interface between products and customer systems.
• Lead project management for delivery and on-site integration projects.
• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests, incidents per SLA, and analyze usage data to improve adoption.
• Identify and address gaps between client expectations and solution performance; upsell when appropriate.

Skills

Consulting experience

Account management

Project management

Solution design

Customer focus

Education

Bachelor's degree

Job description

To handle the end-to-end customer journey from presales requirements gathering and solution design, to the project delivery and subsequent customer success and maintenance, as follows:

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Job Requirements

• Degree in Business Management, Technology, or related fields;
• Experience in consulting, account management, software project management or solution-related work;
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus;
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system;
• Strong communications with customers, partners and internal cross-department