AI-Driven Customer Projects Manager

Cisco; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Cisco Malaysia in Kuala Lumpur seeks a seasoned Project Management Office (PMO) leader to drive end-to-end delivery across complex IT programs. You will balance Waterfall and Agile methodologies, mentor delivery teams, and shepherd projects from order to cash with AI-assisted processes.

You will advise engineering teams, sponsor cross-functional initiatives, and collaborate with customers and partners to accelerate business outcomes, while navigating multi-time zone schedules and travel as

Qualifications

• 5-8 years of end-to-end project management experience leading complex, customer-facing projects.
• Education: College/University degree or equivalent. MBA/MCA/MTech preferred.
• PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).
• Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with AI integration.

Responsibilities

• Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using Waterfall and Agile methodologies.
• Actively mentor and develop Project Specialists to build high-performing delivery teams.
• Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments.
• Develop comprehensive project plans, including financial, resource, and material requirements.
• Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting.
• Drive Predictive Delivery and Data Integrity using the Digitized Delivery platform and AI-driven insights.
• Lead multiple simultaneous, multi-disciplinary customer-facing projects.
• Contribute to evolution of PMO methodologies and internal program optimization.
• Consult with customers and partners to plan, design, install, configure, and integrate Cisco’s suite of products.
• Identify and drive automation opportunities with teams of engineers.

Skills

Project leadership

Stakeholder management

AI integration

Agile/Waterfall

PM Certifications

PM tools

Network basics

Travel readiness

Education

Bachelor's degree or equivalent

MBA/MCA/MTech preferred

Tools

MS-Project

JIRA

Confluence

Excel

Job description

Cisco Malaysia in Kuala Lumpur seeks a seasoned Project Management Office (PMO) leader to drive end-to-end delivery across complex IT programs. You will balance Waterfall and Agile methodologies, mentor delivery teams, and shepherd projects from order to cash with AI-assisted processes.

You will advise engineering teams, sponsor cross-functional initiatives, and collaborate with customers and partners to accelerate business outcomes, while navigating multi-time zone schedules and travel as