AI-Driven Process Architect & Transformation Lead

AIA Digital+; Kampung Malaysia Tambahan; On-site; MYR 240,000 - 360,000; Full time

Job summary

AIA Digital+ is seeking a Process Architect and AI Transformation Manager to analyze, redesign, and optimize end-to-end business processes for AI adoption across AIA Business Units. You will translate business challenges into AI-enabled processes, use cases and requirements to enable scalable operations.

Responsibilities include leading workshops, designing future-state processes, prioritising AI use cases, and defining human and digital workforce operating models with governance and controls to

Qualifications

• 8+ years of experience in BPM, process architecture or related field.
• Experience designing AI-enabled end-to-end processes and operating models.
• Familiarity with governance, privacy, security and risk when introducing AI.

Responsibilities

• Lead business process discovery and opportunity assessment with stakeholders.
• Architect end-to-end future-state processes integrating human and digital workers.
• Define AI use cases, functional requirements and acceptance criteria.
• Establish operating models and governance for AI-enabled processes.

Skills

Stakeholder management

Workshop facilitation

Process mapping

Change management

Communication

Education

Bachelor’s Degree in Business

Professional BPM Certification

Six Sigma Certification

Tools

Microsoft Copilot Studio

Power Platform

Power Automate

Job description

AIA Digital+ is seeking a Process Architect and AI Transformation Manager to analyze, redesign, and optimize end-to-end business processes for AI adoption across AIA Business Units. You will translate business challenges into AI-enabled processes, use cases and requirements to enable scalable operations.

Responsibilities include leading workshops, designing future-state processes, prioritising AI use cases, and defining human and digital workforce operating models with governance and controls to