AI & Digital Transformation Lead

Thakral One Pte. Ltd.; Malaysia; On-site; MYR 65,000 - 105,000; Full time

Job summary

Thakral One Pte. Ltd. is seeking a Transformation Specialist to lead the execution of AI and digital initiatives across multiple workstreams.

The role requires coordinating stakeholders, supporting governance, and enabling adoption across channels and frontline teams. You will collaborate with business, technology, data, and vendor teams to deliver outcomes, support rollout and testing, and track performance across telesales, app, chatbot, and retail channels.

Responsibilities

• Drive execution of AI and digital initiatives across multiple workstreams.
• Manage workplans, timelines, dependencies, risks, and issue resolution.
• Support governance routines, including working sessions and senior reviews.
• Work closely with business, technology, data, and vendor teams to deliver outcomes.
• Support solution rollout, testing, and performance tracking across channels (telesales, app, chatbot, retail).
• Act as the day‑to‑day coordination point across internal and external stakeholders.
• Prepare concise updates and materials for leadership.
• Facilitate workshops and alignment discussions.
• Support change management, communications, and adoption tracking.
• Work with frontline teams to understand and address operational realities.

Job description

Thakral One Pte. Ltd. is seeking a Transformation Specialist to lead the execution of AI and digital initiatives across multiple workstreams.

The role requires coordinating stakeholders, supporting governance, and enabling adoption across channels and frontline teams. You will collaborate with business, technology, data, and vendor teams to deliver outcomes, support rollout and testing, and track performance across telesales, app, chatbot, and retail channels.