Intern, AI for Portfolio, Service and Delivery Management

AIA; Kuala Lumpur; On-site; MYR 11,000 - 22,000; Part time

Job summary

AIA invites final year students in AI, data science, or computer science to join as a part-time AI/ML intern. You will work on portfolio insights, service assurance, and operational efficiency, designing practical AI-driven use cases and translating ideas into real solutions.

Build end-to-end prototypes, including data extraction, cleaning and model development, and develop dashboards to support governance and decision-making.

Qualifications

• Final year student in AI/DS/ML/CS with strong academic performance and hands-on experience
• Willingness to learn and contribute to AI-driven use cases
• Ability to work independently and in teams across multiple stakeholders

Responsibilities

• Assist in designing and delivering AI/ML use cases for portfolio insights and operational efficiency
• Build end-to-end prototypes including data prep, feature engineering, and visualization
• Develop dashboards and automation to improve reporting and governance
• Collaborate with multiple teams and contribute to executive-level materials and insights

Skills

Programming

Data analysis

Machine learning basics

Communication skills

Problem solving

Education

Final year student in AI/DS/ML/CS

Tools

Python

SQL

Pandas

Job description

About the Role

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

Roles and Responsibilities

Assist in developing and delivering AI-driven solutions, focusing on portfolio insights, service assurance, and operational efficiency, working closely with the multiple teams and various AI technology. This role focuses on designing and delivering practical AI-driven use cases across Portfolio, Service and Delivery Management team, addressing real operational challenges. This is a high-impact, delivery-oriented role suited for candidates who can independently build, validate, and implement working solutions, translating ideas into tangible outcomes.

Key Responsibilities

Design and develop AI/ML solutions for use cases Build end-to-end prototypes, including data extraction, cleaning, feature engineering, model development, and visualization using real operational datasets. Analyze data across Group IT Operations to generate insights and identify performance gaps, risks, and optimization opportunities. Develop dashboards and automation to enhance reporting, governance, and operational decision-making. Participate in full delivery lifecycle (requirements, design, build, testing, deployment, monitoring) and iterate proof of concepts into scalable solutions. Collaborate with multiple stakeholders, and contribute to executive-level materials (insights, dashboards, presentations). Explore emerging technologies (e.g., GenAI, cloud AI/ML, automation tools) and contribute to building scalable, reusable AI capabilities.

Job Requirements

Final year student (preferred) in Artificial Intelligence, Data Science, Machine Learning, Computer Science, or related fields, with strong academic performance and demonstrated hands‑on experience in building practical AI solutions.

Key Requirements

• Strong programming skills with solid foundation in machine learning, AI concepts, and data analysis.


• Proven hands‑on experience in developing working models or solutions through projects, internships, competitions, or any relevant matters.


• Experience in data handling, including data extraction, cleaning, analysis, and visualization.


• Exposure to relevant AI tools and technologies is an advantage.


• Highly analytical, solution‑oriented, and able to work independently with minimal supervision to deliver tangible outcomes.


• Strong communication skills with the ability to translate technical outputs into clear, actionable insights, and collaborate effectively across teams.


• Demonstrates high ownership, curiosity, and drive to build scalable, real‑world solutions.

Build a career with us as we help our customers and the community live healthier, longer, better lives. “Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.