AI-Driven Customer Support Specialist | Equity & Remote Flex

SleekFlow; Kuala Lumpur; Hybrid; MYR 39,060 - 55,800; Full time

Benefits offered by this job

Attractive compensation package including a 13th-month salary

Stock options

Transportation and snack allowances

Paid leave on your birthday

Flexible work-from-home policy

Continuous training

Job summary

SleekFlow, an innovative AI startup in Kuala Lumpur, seeks a Customer Support Specialist to provide exceptional support across phone, email, and chat. You will help customers resolve issues while offering insights to improve our products. Fresh graduates are encouraged to apply!

The role involves diagnosing issues in a dynamic SaaS environment, managing customer queries, and contributing to product enhancement through feedback. Join us for an attractive compensation package, stock options, and ongoing training.

Qualifications

• Ability to learn quickly and engage with customers of varying technical levels.
• Experience in customer-facing roles preferred.
• Strong attention to detail and structured reasoning.

Responsibilities

• Provide direct customer support via phone, email, and chat.
• Own customer issues from contact through resolution.
• Translate customer feedback into actionable insights.

Skills

Fluent in English

Cantonese or Mandarin

Customer support experience

Experience with SaaS tools

Problem-solving skills

Strong communication skills

Education

Fresh graduates welcome

Tools

CRM systems

Internal dashboards

Job description

SleekFlow, an innovative AI startup in Kuala Lumpur, seeks a Customer Support Specialist to provide exceptional support across phone, email, and chat. You will help customers resolve issues while offering insights to improve our products. Fresh graduates are encouraged to apply!

The role involves diagnosing issues in a dynamic SaaS environment, managing customer queries, and contributing to product enhancement through feedback. Join us for an attractive compensation package, stock options, and ongoing training.