Customer Support Specialist (English & Cantonese Speaker | AI & SaaS)

SleekFlow; Kuala Lumpur; Sur place; MYR 39 060 - 55 800; Plein temps

Avantages offerts par ce poste

Attractive compensation package including a 13th-month salary

Stock options

Transportation and snack allowances

Paid leave on your birthday

Flexible work-from-home policy

Continuous training

Résumé du poste

SleekFlow, an innovative AI startup in Kuala Lumpur, seeks a Customer Support Specialist to provide exceptional support across phone, email, and chat. You will help customers resolve issues while offering insights to improve our products. Fresh graduates are encouraged to apply!

The role involves diagnosing issues in a dynamic SaaS environment, managing customer queries, and contributing to product enhancement through feedback. Join us for an attractive compensation package, stock options, and ongoing training.

Qualifications

• Ability to learn quickly and engage with customers of varying technical levels.
• Experience in customer-facing roles preferred.
• Strong attention to detail and structured reasoning.

Responsabilités

• Provide direct customer support via phone, email, and chat.
• Own customer issues from contact through resolution.
• Translate customer feedback into actionable insights.

Connaissances

Fluent in English

Cantonese or Mandarin

Customer support experience

Experience with SaaS tools

Problem-solving skills

Strong communication skills

Formation

Fresh graduates welcome

Outils

CRM systems

Internal dashboards

Description du poste

Join SleekFlow, a thriving AI startup that is experiencing rapid growth globally thanks to the support of renowned investors like Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Role

As a Customer Support Specialist at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Responsibilities

• Develop a strong understanding early of SleekFlow’s product, workflows, and customer use cases, and handle live customer issues.
• Own customer issues across email, chat, and calls, from first contact through resolution, including follow-ups and root cause identification.
• Apply strong product understanding to diagnose issues across workflows, automations, integrations, and edge cases before escalating.
• Translate customer issues and feedback into clear, actionable inputs for Product, Engineering, Sales, and Marketing.
• Build trust with customers by being clear, accountable, and solution-oriented, especially in high-pressure or complex situations.
• Maintain accurate case documentation to support faster resolution, pattern detection, and continuous product improvement.

Skills and Qualifications

• Fluent in English. Cantonese and or Mandarin is a strong advantage.
• Fresh graduates are welcome. Candidates should have prior experience through internships, part-time roles, or projects in customer-facing environments such as customer support, sales, account management, or handling enquiries and problem-solving.
• Experience working with SaaS tools or CRM platforms, with the ability to quickly learn new systems.
• Comfortable operating in a dynamic SaaS environment with regular product updates and managing prioritizations.
• Confidently engaging customers of varying technical levels and business contexts.
• Strong problem-solving and critical thinking skills, with attention to detail and structured reasoning.
• Strong stakeholder management and communication skills (written & verbal)
• Demonstrated customer-first judgment, with the ability to make sound decisions independently while balancing business and product constraints.
• Comfortable working with multiple tools such as CRM systems, internal dashboards, and documentation platforms.
• Collaborative team player who proactively identifies gaps and suggests improvements to processes or customer experience.

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly growing startup
• A fun, diverse, and international team culture
• Allowances for transportation, snacks, and team lunches
• Paid leave on your birthday
• Flexible work-from-home policy
• Continuous and rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.