AI-Driven Customer Experience Executive

Experian Asia Pacific; Kuala Lumpur; Hybrid; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Great compensation package and bonus

Hybrid work arrangement

Equal opportunities employer

Job summary

Experian Asia Pacific is seeking a Customer Service Executive to be a key contact for our customers, delivering a positive and seamless experience. You will handle enquiries across channels, provide accurate information, resolve issues, and follow through on requests.

You will assist with product recommendations, verify identity per procedures, maintain records, and collaborate with the team while leveraging AI-powered tools to boost productivity and ensure KPIs are met.

Qualifications

• Diploma or higher in Business Studies, Administration, Marketing, or IT.
• Able to adopt AI-powered tools; proficient in MS Office (Word, Excel, Outlook).
• Minimum 2 years in customer services or related work.

Responsibilities

• Work from the office as part of a hub-based customer service team.
• Handle daily calls and emails in a professional and timely manner.
• Respond to inquiries with accurate information; assist in resolving issues.
• Follow up on customer requests to ensure actions are completed.

Skills

Customer service skills

Phone handling

English proficiency

Education

Diploma or higher in Business Studies/Administration/Marketing/IT

Job description

Experian Asia Pacific is seeking a Customer Service Executive to be a key contact for our customers, delivering a positive and seamless experience. You will handle enquiries across channels, provide accurate information, resolve issues, and follow through on requests.

You will assist with product recommendations, verify identity per procedures, maintain records, and collaborate with the team while leveraging AI-powered tools to boost productivity and ensure KPIs are met.