AI & Analytics Intern — Service Quality & Automation

Deutsche Post; Cyberjaya; On-site; MYR 17,000 - 22,000; Part time

Benefits offered by this job

Hybrid work arrangements

Job summary

DHL IT Services in Cyberjaya is offering a Service Quality Analytics & AI Automation Intern position to join our global IT professionals team. You will collect, analyze, and visualize service data, support AI automation projects, and contribute to dashboards and insights that drive continuous improvement across DHL's logistics operations.

You will collaborate with international colleagues, gain hands-on experience with AI technologies, data analytics, and ITSM concepts, and develop practical

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, AI or related field.
• CGPA > 3.0 / 2nd Class Upper (Hons) is required.
• Required skills include Data Analytics, Python, SQL.

Responsibilities

• Collaborate with the team to gather, analyze, and interpret service quality and operational data from various sources.
• Support the development of dashboards, reports, and data visualizations to provide actionable business insights.
• Assist in building and enhancing AI-powered solutions, automation workflows, and proof-of-concepts using modern technologies.
• Apply data analysis, data modeling, and analytical techniques to support service management and continuous improvement initiatives.
• Research emerging AI technologies, Generative AI use cases, and automation opportunities within IT operations.
• Support incident, problem, and service performance analysis to identify trends, risks, and improvement opportunities.
• Actively share knowledge, ideas, and lessons learned with team members and stakeholders.
• Participate in global projects and collaborate with international teams across DHL IT Services.

Skills

Data Analytics

Python

SQL

Education

Bachelor's Degree in Computer Science / Information Technology / Data Science / Artificial Intelligence / Business Analytics

Tools

Power BI

Power Platform (Power Automate, Power Apps)

AI/ML/Generative AI tools

Job description

DHL IT Services in Cyberjaya is offering a Service Quality Analytics & AI Automation Intern position to join our global IT professionals team. You will collect, analyze, and visualize service data, support AI automation projects, and contribute to dashboards and insights that drive continuous improvement across DHL's logistics operations.

You will collaborate with international colleagues, gain hands-on experience with AI technologies, data analytics, and ITSM concepts, and develop practical