Agentic AI Engineer for Customer Service Automation

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 140,000 - 210,000; Full time

Job summary

Hytech Consulting Management in Malaysia is seeking a hands-on AI Engineer to design, build, and deploy practical AI solutions within our Customer Service ecosystem.

You will work with Customer Service, Automation, CRM, and Platform teams to identify pain points and translate them into production-ready AI agents, LLM-powered workflows, and knowledge/RAG solutions, integrating with Zendesk, CRM systems, and APIs.

Qualifications

• Bachelor's degree in Computer Science, AI, Data Science, Software Engineering, or related field.
• 3+ years of relevant software engineering, AI/ML, or applied AI experience with hands-on AI development.
• Hands-on experience with LLM APIs and/or open-source LLMs.
• Practical experience with prompt engineering, RAG, embeddings, structured output, function/tool calling, and LLM evaluation.
• Strong understanding of REST APIs, JSON, authentication, and system integration.
• Experience building backend services or AI applications using frameworks such as FastAPI.

Responsibilities

• AI Agent & Agentic Workflow Development: design and develop AI agents for CS and operations.
• LLM & Applied AI Development: production-ready apps using commercial/open-source LLMs.
• Knowledge & RAG: design retrieval systems, improve knowledge grounding and accuracy.
• AI + Automation / CRM Integration: connect AI decision-making with workflows and CRM systems.
• AI Quality & Evaluation: build evaluation frameworks for production AI solutions.
• End-to-End AI Project Delivery: translate business requirements into technical AI solutions and productionize.

Skills

AI/ML experience

LLM APIs

REST APIs

Backend services

Prompt engineering

System integration

Education

Bachelor's degree in CS/AI/DS

Tools

FastAPI

LLM frameworks

Job description

Hytech Consulting Management in Malaysia is seeking a hands-on AI Engineer to design, build, and deploy practical AI solutions within our Customer Service ecosystem.

You will work with Customer Service, Automation, CRM, and Platform teams to identify pain points and translate them into production-ready AI agents, LLM-powered workflows, and knowledge/RAG solutions, integrating with Zendesk, CRM systems, and APIs.