Agentic AI Engineer for Customer Service Automation

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a hands-on AI Engineer to design, build, and deploy practical AI solutions within our Customer Service ecosystem. This role focuses on AI Agents, LLM-powered workflows, knowledge/RAG, and AI-driven automation, integrating with Zendesk, CRM systems, APIs, and automation platforms.

You will collaborate with Customer Service, Automation, CRM, and Platform teams to translate business problems into production-ready AI solutions, progressing from problem

Qualifications

• Bachelor's degree in Computer Science, AI, Data Science, Software Engineering, or related field.
• 3+ years of relevant software engineering, AI/ML, or applied AI experience.
• Hands-on experience with LLM APIs or open-source LLMs.
• Experience with prompt engineering, RAG, embeddings, and LLM evaluation.
• Strong understanding of REST APIs, JSON, authentication, and system integration.
• Experience building backend services or AI applications using FastAPI or similar.
• Ability to take a technical solution from prototype to production.

Responsibilities

• Design and develop AI Agents for Customer Service and operational use cases.
• Build agentic workflows with reasoning, decision-making, tool calls, and multi-step tasks.
• Integrate AI with internal systems via APIs and automation tools.
• Design appropriate human-in-the-loop and exception-handling mechanisms for higher-risk scenarios.
• Develop production-ready AI applications using LLMs.

Skills

Hands-on AI/ML

Prototype to production

Problem solving

Education

Bachelor's degree in CS/AI/DS/SE

Tools

LLM APIs/Open-source LLMs

Prompt engineering

RAG/ embeddings

REST APIs/JSON

FastAPI

Job description

Hytech Consulting Management Sdn Bhd is seeking a hands-on AI Engineer to design, build, and deploy practical AI solutions within our Customer Service ecosystem. This role focuses on AI Agents, LLM-powered workflows, knowledge/RAG, and AI-driven automation, integrating with Zendesk, CRM systems, APIs, and automation platforms.

You will collaborate with Customer Service, Automation, CRM, and Platform teams to translate business problems into production-ready AI solutions, progressing from problem