Aftersales Service Advisor

Heng Lian Enterprise Bhd; Kuching; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

EPF

SOCSO & medical benefits

Modern showroom environment

Job summary

Heng Lian Enterprise Berhad in Malaysia is seeking a customer-focused Service Advisor to greet customers, assess service needs and coordinate with technicians to ensure accurate vehicle diagnosis and repair.

You will advise on costs, parts, timelines, prepare quotations and invoices, keep customers informed of progress, handle complaints, and promote service packages and maintenance programs. A Diploma in Automotive or related field and 1–2 years' experience are preferred.

Qualifications

• Minimum Diploma in Automotive, Mechanical, or related field.
• At least 1-2 years of working experience in the automotive service industry.
• Strong interest in learning about EVs or experience in servicing EV cars is highly preferred.
• Excellent communication and customer service skills.
• Able to work independently and as part of a team.
• Possess a valid driving license.
• Experience: Sales: 1 year (Preferred); Retail sales: 1 year (Preferred).

Responsibilities

• Greet customers professionally and assess their service needs.
• Advise customers on estimated costs, parts required, and job timelines.
• Provide clear explanations of work performed, charges, and warranty coverage.
• Keep customers updated on repair progress, delays, or additional recommendations.
• Coordinate and communicate with technicians to ensure accurate vehicle diagnosis and repair.
• Prepare and follow up on service quotations, job orders, and invoices.
• Handle and resolve customer issues or complaints professionally.
• Ensure proper documentation and compliance with company procedures and safety standards.
• Monitor service progress and perform quality checks on completed work before vehicle delivery.
• Contribute to after-sales targets by promoting service packages, accessories, and maintenance programs.

Skills

Customer service

Communication

Sales experience

EV interest

Teamwork

Driving license

Education

Diploma in Automotive, Mechanical, or related field

Job description

Greet customers professionally and assess their service needs.

Advise customers on estimated costs, parts required, and job timelines.

Provide clear explanations of work performed, charges, and warranty coverage.

Keep customers updated on repair progress, delays, or additional recommendations.

Coordinate and communicate with technicians to ensure accurate vehicle diagnosis and repair.

Prepare and follow up on service quotations, job orders, and invoices.

Handle and resolve customer issues or complaints professionally.

Ensure proper documentation and compliance with company procedures and safety standards.

Monitor service progress and perform quality checks on completed work before vehicle delivery.

Contribute to after-sales targets by promoting service packages, accessories, and maintenance programs.

Requirement:

Minimum Diploma in Automotive, Mechanical, or related field.

At least 1-2 years of working experience in the automotive service industry.

Strong interest in learning about Electric Vehicles (EV) or experience in servicing EV cars is highly preferred.

Excellent communication and customer service skills.

Able to work independently and as part of a team.

Possess a valid driving license.

Experience:

Sales: 1 year (Preferred)

Retail sales: 1 year (Preferred)

Benefits include:

EPF, SOCSO & medical benefits

Modern showroom environment

Unlock job insights

Heng Lian Enterprise Berhad was established in 1984 followed by Heng Lian Credit & Leasing Sdn Bhd in 1985. Heng Lian is committed in providing the best affordable commercial /passenger vehicles (used) and motorcycles (new /used) across East Malaysia as well as providing accessible hire purchase financing for best customer experiences.

Heng Lian Enterprise Berhad was established in 1984 followed by Heng Lian Credit & Leasing Sdn Bhd in 1985. Heng Lian is committed in providing the best affordable commercial /passenger vehicles (used) and motorcycles (new /used) across East Malaysia as well as providing accessible hire purchase financing for best customer experiences.