After Sales Customer Service (Technical Support Live Chat) – Smart Home Products

DM DASHER SDN. BHD.; Shah Alam; Hybride; MYR 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

EPF/SOCSO/EIS

Medical Leave

Laptop provided

Birthday Gift

Staff Discount

Résumé du poste

DM Dasher SDN BHD is seeking an After Sales Customer Service specialist to handle live chat support for smart home products in Malaysia. The role requires bilingual communication in Chinese, English, and Bahasa Malaysia, plus strong typing and basic Excel skills.

Morning shifts are office-based, while afternoons offer work-from-home options. You will manage end-to-end shipment processes, process returns and refunds on major platforms, and resolve disputes with a customer-centric approach.

Qualifications

• Fluent in Chinese, English and Bahasa Malaysia.
• Typing speed of 40 words per minute or higher.
• Basic Microsoft Excel skills are an advantage.

Responsabilités

• Interact with customers via live chat and provide friendly, professional after-sales service.
• Oversee end-to-end product shipment processes: inspection, repair, delivery, and tracking.
• Handle returns and refunds across Lazada, Shopee, TikTok with a customer-centric approach.
• Resolve disputes related to shipment loss, returns, and non-warranty cases with fair outcomes.
• Follow up on warranty status updates to deliver a personalized touch.

Connaissances

Chinese

English

Bahasa Malaysia

Typing 40 wpm

Excel basics

Customer service

Description du poste

After Sales Customer Service (Technical Support Live Chat) – Smart Home Products

Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.

Work Schedule: 5 days a week, with rotating off-days (2 off-days per week)
Working Hours (Rotational Shift).

Morning Shift: 8:00 AM – 5:00 PM (strictly work from office)

Afternoon Shift: 3:00 PM – 12:00 AM (WFH)

Main Job Scope:

Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.

Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.

Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.

Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.

Follow up on warranty status updates for customers, delivering a personalized touch.

Conduct initial inspections on items returned for warranty, ensuring thorough assessment.

Collaborate with our skilled technician team, working together to deliver exceptional service.

Skills Required:

Passionate about the latest Smart home IoT products.

Good command (spoken and written) in 中文, English, and Bahasa Malaysia.

Typing speed of 40 words or above per minute.

Basic Microsoft Excel skills (added advantage).

Able to commute to Setia Avenue, Setia Alam.

Why Choose Us?

Innovative Work Culture: We're not your average call center. Embrace a work environment that values creativity, growth, and collaboration.

Work Smart: Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.

Human Touch Technical Support: Be part of a top-notch technical support team that adds a human touch to after-sales service.

1. Must-have:

EPF, SOCSO, EIS Contribution

Annual Increment

Performance Bonus

Medical Leave

Compassionate Leave

2. General:

Medical Benefit

Optical Benefit

Insurance

Laptop provided

Anniversary Gift – Thank you to be with us!

Birthday Gift – Must celebrate!

Snacks, and Refreshment provided

La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!

Staff Discount – The deal can go real crazy~

Festive Gifts and Celebrations

Engaging bonding activities - sports, movie night and more – non-mandatory and feel free to suggest for more!

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but Dasher is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenges, take them on, conquer them and GROW!

Elite Teammates – a dream team

Dasher is always committed to maintaining a positive organizational culture, and further improveit. You'll be surrounded by people with different strengths, backgrounds and expertise, but y’all share a thing in common, which is y’all are ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

Dasher has high expectations for you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. Dasher has a very clear structure of career advancement, and very quickly, it’ll be your call whether to develop your skillset towards a management path or a professional/technical path.

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

Dasher nurtures you with support, resources and opportunities. You achieve personal growth via precious experience and knowledge while staying with us. When you level up, Dasher levels up too. Your success directly impacts where we go next.

When you're ready to move on and take on your next adventure beyond Dasher, we'll celebrate it — like a solid transfer to your next club. Your time with us might just be one chapter in your career, but we'll make sure it's one that's worth remembering.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Support Role?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

Dasher is not your regular e-commerce company — we're a fast-moving, young crew shaking things up in e-commerce, B2B, retail, and brand management, making lives safer and smarter one customer at a time.

We're everywhere you already scroll (Shopee, Lazada, TikTok, etc), connecting with customers daily. Plus we've got 20+ retail outlets across Malaysia and Singapore (with Australia next).

We work with big players like Xiaomi, 70mai, Dreame, and more; all impactative names in smart home living.

Join a dream team of 350+ members who actually enjoy what they do, work with powerhouse brands, while building a career doing work that doesn't make you question your life choices.

Dasher is not your regular e-commerce company — we're a fast-moving, young crew shaking things up in e-commerce, B2B, retail, and brand management, making lives safer and smarter one customer at a time.

We're everywhere you already scroll (Shopee, Lazada, TikTok, etc), connecting with customers daily. Plus we've got 20+ retail outlets across Malaysia and Singapore (with Australia next).

We work with big players like Xiaomi, 70mai, Dreame, and more; all impactative names in smart home living.

Join a dream team of 350+ members who actually enjoy what they do, work with powerhouse brands, while building a career doing work that doesn't make you question your life choices.

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