After-Hours Recruitment Associate: Staffing & Support

tollgroup; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Toll Group in Malaysia seeks a proactive Recruitment Associate (After Hours) to support recruitment operations, manage client staffing requirements, coordinate rosters, and ensure timely service delivery.

You will interact with clients, branches, and internal teams, handling after-hours shifts while upholding SOPs, safety, and confidentiality. This role offers growth within a global logistics leader and requires strong communication and problem-solving skills.

Qualifications

• Previous experience in recruitment, rostering, staffing coordination, or customer service is preferred.
• Proficient in Microsoft Word, Excel, and Outlook; knowledge of FastTrack is an advantage.
• Strong communication, organisation, time management, and problem-solving skills.
• Ability to prioritise tasks, manage multiple stakeholders, and respond quickly to changing requirements.
• Customer-focused, proactive, adaptable, and able to work independently and collaboratively.
• High level of confidentiality, integrity, accountability, and safety awareness.
• Willingness to work after-hours shifts.

Responsibilities

• Manage new client orders and confirm daily staffing requirements.
• Coordinate casual staff replacements for absences and ensure outstanding rosters are completed.
• Action branch handovers, client instructions, and staffing requests promptly.
• Confirm fitness assessment appointments and communicate schedule changes to relevant stakeholders.
• Build and maintain strong relationships with clients, candidates, branches, and internal teams.
• Deliver timely recruitment support while meeting service standards and time-to-fill targets.
• Maintain accurate candidate records and ensure compliance with SOPs and recruitment procedures.
• Identify, report, and elevate candidate or safety issues to the relevant management team.
• Comply with Toll policies, the Quality System, Code of Practice, and OHS requirements.
• Support continuous improvement and other duties assigned by the After Hours Manager.

Skills

Recruitment

Rostering

Staffing coordination

Customer service

Microsoft Word

Microsoft Excel

Outlook

FastTrack

Tools

Microsoft Word

Microsoft Excel

Outlook

FastTrack

Job description

Toll Group in Malaysia seeks a proactive Recruitment Associate (After Hours) to support recruitment operations, manage client staffing requirements, coordinate rosters, and ensure timely service delivery.

You will interact with clients, branches, and internal teams, handling after-hours shifts while upholding SOPs, safety, and confidentiality. This role offers growth within a global logistics leader and requires strong communication and problem-solving skills.