Recruitment Associate

tollgroup; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Toll Group in Malaysia seeks a proactive Recruitment Associate (After Hours) to support recruitment operations, manage client staffing requirements, coordinate rosters, and ensure timely service delivery.

You will interact with clients, branches, and internal teams, handling after-hours shifts while upholding SOPs, safety, and confidentiality. This role offers growth within a global logistics leader and requires strong communication and problem-solving skills.

Qualifications

• Previous experience in recruitment, rostering, staffing coordination, or customer service is preferred.
• Proficient in Microsoft Word, Excel, and Outlook; knowledge of FastTrack is an advantage.
• Strong communication, organisation, time management, and problem-solving skills.
• Ability to prioritise tasks, manage multiple stakeholders, and respond quickly to changing requirements.
• Customer-focused, proactive, adaptable, and able to work independently and collaboratively.
• High level of confidentiality, integrity, accountability, and safety awareness.
• Willingness to work after-hours shifts.

Responsibilities

• Manage new client orders and confirm daily staffing requirements.
• Coordinate casual staff replacements for absences and ensure outstanding rosters are completed.
• Action branch handovers, client instructions, and staffing requests promptly.
• Confirm fitness assessment appointments and communicate schedule changes to relevant stakeholders.
• Build and maintain strong relationships with clients, candidates, branches, and internal teams.
• Deliver timely recruitment support while meeting service standards and time-to-fill targets.
• Maintain accurate candidate records and ensure compliance with SOPs and recruitment procedures.
• Identify, report, and elevate candidate or safety issues to the relevant management team.
• Comply with Toll policies, the Quality System, Code of Practice, and OHS requirements.
• Support continuous improvement and other duties assigned by the After Hours Manager.

Skills

Recruitment

Rostering

Staffing coordination

Customer service

Microsoft Word

Microsoft Excel

Outlook

FastTrack

Tools

Microsoft Word

Microsoft Excel

Outlook

FastTrack

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

We are seeking a proactive and organised Recruitment Associate (After Hours) to support recruitment operations, manage client staffing requirements, coordinate rosters, and ensure timely service delivery. This role requires strong communication, problem-solving, and stakeholder management skills in a fast-paced environment.

Key Responsibilities

• Manage new client orders and confirm daily staffing requirements.
• Coordinate casual staff replacements for absences and ensure outstanding rosters are completed.
• Action branch handovers, client instructions, and staffing requests promptly.
• Confirm fitness assessment appointments and communicate schedule changes to relevant stakeholders.
• Build and maintain strong relationships with clients, candidates, branches, and internal teams.
• Deliver timely recruitment support while meeting service standards and time-to-fill targets.
• Maintain accurate candidate records and ensure compliance with SOPs and recruitment procedures.
• Identify, report, and elevate candidate or safety issues to the relevant management team.
• Comply with Toll policies, the Quality System, Code of Practice, and OHS requirements.
• Support continuous improvement and other duties assigned by the After Hours Manager.

Requirements

• Previous experience in recruitment, rostering, staffing coordination, or customer service is preferred.
• Proficient in Microsoft Word, Excel, and Outlook; knowledge of FastTrack is an advantage.
• Strong communication, organisation, time management, and problem-solving skills.
• Ability to prioritise tasks, manage multiple stakeholders, and respond quickly to changing requirements.
• Customer-focused, proactive, adaptable, and able to work independently and collaboratively.
• High level of confidentiality, integrity, accountability, and safety awareness.
• Willingness to work after-hours shifts.

Think you've got what it takes?

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements?

We know that some people hesitate to apply for jobs unless they meet every single qualification.

At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly, you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.