Customer Service Officer (Night & Morning Shift Alternative)

tollgroup; Bayan Lepas; On-site; MYR 36,000 - 58,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is seeking a detail-oriented Customer Service Representative to cover night and morning shifts on an alternating rotation.

You will manage customer relationships, assist with account processing, and coordinate with internal teams to meet service standards. Fresh graduates welcome; prior logistics exposure is a plus; solid MS Office skills required.

Qualifications

• Diploma or degree in logistics, supply chain, or business.
• 1–3 years in logistics or operations; fresh graduates welcome.
• Excellent data accuracy and attention to detail.
• Good written and verbal communication; professional interactions.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per processes.
• Support and guide less experienced staff when needed.
• Night shift and morning shift alternate rotational basis every 4 weeks.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Service Representative (Night & Morning Shift Alternative) to join our team based in Bayan Lepas, Penang .

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1-3 years of job-related experience and technical or vocational training.
• Night shift and morning shift alternative rotational basis every 4 weeks.

Requirements

• Education : Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience : Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
• Attention to Detail : Strong attention to detail with excellent data accuracy skills.
• Communication Skills : Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.
• Technical Skills : Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We value a diverse, inclusive and authentic workplace.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com