Advisor II, B2B Sales (CL11) - Canada Night Shift

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Concentrix CVG Corporation in Kuala Lumpur is seeking an Advisor II, B2B Sales for night shift to support Canada time zones. You will interface with customers via calls or Internet to sell products and services and achieve sales targets.

The role requires strong communication skills, product knowledge, and the ability to handle inquiries, process orders, and build customer rapport in a fast-paced environment.

Qualifications

• Experience in selling products and services via calls or internet.
• Ability to meet sales targets and maximize sale opportunities per call.
• Maintain knowledge of products, pricing, promotions and procedures.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or through the Internet for selling products and services.
• Process customer orders and sales; provide/receive information; resolve customer inquiries.
• Meet sales targets and KPIs; use probing to determine customer needs and offer appropriate products.
• Maintain broad knowledge of products, pricing, promotions and procedures.
• Greet customers in a courteous, friendly, professional manner; build rapport.
• Clarify requirements; probe for understanding and document accounts as required.
• Assist with billing questions by explaining components of customer accounts.

Job description

Job Title

Advisor II, B2B Sales (CL11) - Canada Night Shift

Job Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Achieving specific sales targets and maximizing sale opportunities on each and every call Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, and procedures Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and sales performance Answer billing questions by talking through components of customer accounts

Location

MYS Kuala Lumpur Nu Tower 2

Language Requirements

English (Required)

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.