Advisor II, B2B Sales

Concentrix; Malaysia; On-site; MYR 52,000 - 78,000; Full time

Job summary

Concentrix is hiring Advisor II, B2B Sales in Malaysia. The role handles inbound/outbound calls and internet inquiries to sell products and services, process orders, and provide basic customer service.

You will use probing techniques to identify needs, stay informed on pricing and promos, meet sales targets and KPIs, and maintain accurate records while delivering courteous, proactive service to customers.

Qualifications

• Experience in B2B sales and handling inbound/outbound calls.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each call.
• Use probing techniques to determine customer needs and offer appropriate products.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers courteously and professionally.
• Listen to customer needs and build rapport.
• Clarify requirements and provide resolutions using available tools.

Skills

English

Job description

Job Title:
Advisor II, B2B Sales

Job Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

• - Achieving specific sales targets and maximizing sale opportunities on each and every call
• - Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• - Maintain broad knowledge of products, pricing, promotions, and procedures
• - Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• - Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• - Prepare complete and accurate work including appropriately notating accounts as required
• - Participate in activities designed to improve customer satisfaction and sales performance
• - Answer billing questions by talking through components of customer accounts

Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:
English (Required)

Time Type:
Full time2026-12-04