Admin/Operations Officer - Flight Operations

Malaysia Airports Berhad; Sepang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Malaysia Airports Berhad is seeking an Admin/Operations Officer for Flight Operations to manage bay and gate allocations and keep the Flight Information Management System (FIMS) up to date.

You will coordinate with airlines, ground handlers and ATC, monitor aircraft movements, and ensure timely updates to FIDS and SITATEX communications.

Qualifications

• Diploma in a relevant field and 1–3 years airport ops experience preferred.
• Fresh graduates with analytical mindset encouraged to apply.
• Proficiency in Bahasa Malaysia and English required.

Responsibilities

• Plan and allocate parking bays and gates for aircraft.
• Update FIMS with accurate flight information.
• Notify bay changes via SITATEX or email to relevant parties.
• Monitor aircraft movement, delays and schedule changes.
• Coordinate with airlines, ground handlers and ATC.

Skills

Communication

Interpersonal skills

Adaptability

Initiative

BM & English

Education

Diploma in Flight Operation Management

Tools

GAS

FIMS

SITATEX

TAMS Network

Job description

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Admin/Operations Officer - Flight Operations

Job Description

POSITION GENERAL SUMMARY

• Planning and allocating the parking bay and gate for each aircraft arriving and departing at KLIA/klia2.
• To update the Flight Information Management System (FIMS) with accurate information at all parts.

ESSENTIAL POSITION FUNCTIONS

• To comply and adhere to company procedures and standards compliances; Integrated Management System (IMS), Malaysia Airports Information Security Policy (MAISP) and Information Security Management System (ISMS) ISO/IEC 27001.
• To follow and comply department Quality Objectives and Standard Operating Procedures (SOP).
• Gate Allocation System (GAS) Planner / Flight Information Management System (FIMS) Controller shall access to GAS Workstation, FIMS Workstation and CCTV Workstation using personal User ID as per registered with Application Management Unit, ITD.
• Responsible to plan and manage bay allocation for all aircraft movement in KLIA.
• To create, check, update and monitor daily airlines flight number, aircraft registration and Schedule Time Arrival Departure (STAD), flight retime, flight delay and flight cancellation through FIMS.
• To insert and update remarks inside GAS Gantt Chart on airport facilities maintenance and closures, VVIP Movements, ad-hoc flight, high-risk flight and others operational requirement as per required.
• To monitor aircraft on-choke/off-choke, PBB docking and undocking, aircraft towing, ground delay, apron and taxiway closures and any other activities that relates with aircraft movement.
• To open and close check-in counter FIDS as requested by the ground handler or airlines.
• To review and response on the incoming notification that relates with aircraft movement and flight time schedule.
• To act wisely and response towards aircraft change, aircraft return to bay and diversion flights by rearranging the bay allocation according to the basic requirement, aircraft configurations and priorities.
• To notify via messages (SITATEX or email) with regards to bay change to relevant parties such as airlines, ground handler, ATC, AOCC, BHS and Terminal Information Counter.
• To notify via messages (SITATEX or email) on aircraft towing requirement to relevant parties such as airlines, ground handler or ATC.
• To record, update FIMS database and inform Duty Executive as well as bay planner on flight delays received from airlines or ground handler.
• To manage conflict or clashes of parking bays arise in the event of aircraft delay and early inbound.
• To liaise with airlines, ground handler and relevant unit in the event of flights delay, aircraft on ground and aircraft towing.
• To ensure flight information displayed at FIDS monitors are updated accurately.
• To assist incoming calls requesting KLIA flight information with courtesy and care manner.
• To brief the incoming shift planner on duty on operational issues such as GAS or FIMS status, TAMS network status, new instructions, latest movement of aircraft/flight or any other operational related matters.
• To report to ITD, ECC or AOCC when there is a disruption with GAS workstation, FIMS workstation, SITATEX system, TAMS Network, CCTV, PABX or any FOC control room facilities.
• To assist daily bay change report preparation and updates.
• To highlight Duty Executive on any related incident or operational disturbances.
• To perform task(s) as per instructed by the superior.
• Shall adhere the company policies and regulations.
• To abide by instruction from immediate superior.
• To demonstrate an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.
• To ensure bay and gate planning has been made according to the SOP and rules settings.
• To update and disseminate accurate flight information to the airport stakeholders.

Skills

• Work confidently within a group and results oriented.
• Must have good interpersonal and communication skills.
• Adapt successfully to changing situations and environments.
• Able to act on initiative and proactive in putting forward ideas and solutions.
• Proficient in Bahasa Malaysia and English.

Qualifications & Experience

• Diploma Holder in Flight Operation Management, Aviation Management, Aerospace/Aeronautical Studies, Logistics & Supply Chain, Information Technology (IT), Business Administration, or any relevant operational discipline.
• 1–3 years of working experience in airport operations, flight operations, airline ground handling, or an emergency command control center (AOCC/ECC) environment is highly preferred.
• Fresh graduates with a strong analytical mindset, excellent computer literacy, and a relevant Diploma are highly encouraged to apply.

Education

• Flight Operation Management, Aviation Management, Aerospace/Aeronautical Studies, Logistics & Supply Chain, Information Technology (IT), Business Administration, or equivalent is highly preferred.
• Minimum CGPA of >2.80.

Additional Information

Open to Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 7 October 2026.

Only the shortlisted applicants will be notified.

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