Admin Operations Executive

Infinite New Media Education; Kuala Lumpur; Hybrid; MYR 33,000 - 58,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Training Provided

Annual Leave

Performance Bonus

Job summary

Jora Malaysia is seeking an organized administrator to support customer service, operations, and webinar workflows. You will work with trainers, content, and marketing teams to ensure smooth enrollment, CRM upkeep, and timely communications in a dynamic, AI-assisted environment.

Requirements include 1 year in admin/CS/ops, strong communication, Mandarin fluency, and proficiency with Excel/PowerPoint/Word. Hybrid work setup is available with Monday–Saturday schedules.

Qualifications

• At least 1 year of experience in admin / customer service / operations preferred.
• Strong communication and teamwork skills; you'll work with students, trainers, and the marketing team.
• Proficient in Excel, PowerPoint, and Word.
• Organized and responsible; able to manage multiple workflows without dropping the ball.
• Fluent in Mandarin; comfortable using WeChat and WhatsApp.

Responsibilities

• Respond to customer and student inquiries via email, WhatsApp, WeChat, Facebook, and Xiaohongshu.
• Manage WeChat contacts: adding, approving, recording; post WeChat Moments on schedule.
• Compile and maintain FAQs to improve response efficiency.

Skills

Communication

Teamwork

Excel

PowerPoint

Word

Organized

Growth mindset

Mandarin

WeChat/WhatsApp

AI curiosity

CRM tools

Tools

ActiveCampaign

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are Malaysia's #1 Xiaohongshu (RED) business education company. Every month, we help hundreds of entrepreneurs get seen, trusted, and chosen through Xiaohongshu. Behind all of this is one person who truly keeps operations running — and that's the role you're stepping into.

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You'll work directly with our trainers, content team, and marketing team, and see the full journey of a course — from planning and enrollment to closing and students getting real results. Every piece of student feedback will have your work behind it.

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If you love turning chaos into order, enjoy the satisfaction of "things got done because of me," and have some passion for social media — this seat was made for you.

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What We're Looking For

At least 1 year of experience in admin / customer service / operations preferred

Strong communication and teamwork skills — you'll work closely with students, trainers, and the marketing team

Proficient in Excel, PowerPoint, and Word

Organized and responsible — able to keep multiple workflows moving without dropping the ball

Positive attitude with a growth mindset

Fluent in Mandarin (our students are primarily Mandarin-speaking); --- comfortable working on both WeChat and WhatsApp

Genuine curiosity about AI (no skills required — but the mindset is):

You don't need any AI skills yet — we'll train you, and the company pays for all the tools. But you do need to be the kind of person who, when facing repetitive work, instinctively asks "can AI do this for me?" instead of quietly grinding through it. Much of our operations is actively being rebuilt with AI and automation — you'll be the one multiplying our efficiency with us.

Bonus: interested in social media / Xiaohongshu; experience with ActiveCampaign or any CRM / email marketing tool.

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This Role Is Probably NOT for You, If:

You see AI and new tools as "something to learn later." Every month we hand more repetitive workflows to AI and automation — last month's method might already be replaced. If new tools excite you, you'll thrive. If they exhaust you, you'll struggle.

You prefer to work quietly with minimal interaction. This role communicates daily with students, trainers, and the marketing team — the volume is real.

If reading these made you think "that's literally me" — good. Keep reading.

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What You'll Get：

• Learn AI and automation on real business operations — all tool subscriptions on us. This is one of the most valuable career skills of the next five years
• Full-cycle education business operations experience — customer service, webinars, conversion, CRM. Your resume will look completely different in a year
• Free access to all our marketing courses — learn the IP-building and business playbook from Malaysia's top mentor team
• no office politics, free snacks
• EPF, SOCSO, EIS, 12 days Annual Leave

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Working Days:

• Monday to Friday (9:00 AM – 6:00 PM)
• Saturday (10:00 AM – 2:00 PM)
• Hybrid work mode （Tuesday , Thursday, Saturday) Work from home

Responsibility

What You'll Do

• Respond to customer and student inquiries via email, WhatsApp, WeChat, Facebook (page / comments / Messenger), and Xiaohongshu
• Manage WeChat contacts: adding, approving, and recording; post WeChat Moments on schedule
• Compile and maintain FAQs to improve response efficiency

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2. Webinar Operations

• Execute pre- and post-webinar workflows by SOP: multi-round reminders (WhatsApp / SMS), list cross-checking, and following up with absentees
• Support live sessions: reply to webinar chat, record key data
• Maintain webinar FAQs and archive attendance lists
• Help students book and confirm their consultation calls
• Follow up on enrollment paperwork: confirm deposits received, send offer links, verify registration status
• Maintain the coaching program list and progress tracker
• (Note: this is NOT a sales role. No persuading, no sales targets, no commission pressure — our consultants handle closing. Your job is making sure enrolled students move through the process smoothly.)

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3. Student Enrollment Coordination

• Help students book and confirm their consultation calls
• Follow up on enrollment paperwork: confirm deposits received, send offer links, verify registration status
• Maintain the coaching program list and progress tracker
• (Note: this is NOT a sales role. No persuading, no sales targets, no commission pressure — our consultants handle closing. Your job is making sure enrolled students move through the process smoothly.)

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4. Data & Marketing System Operations

• Maintain CRM data: recording, cross-checking, and list cleaning
• Track operational data: registrations, conversion rates, NPS
• Assist with updating landing pages, forms, and SMS scheduling
• Issue invoices (SQL system — we'll teach you)

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5. Content & Other Support

• Publish / repost social media content on schedule (FB, YT, stories)
• Organize and archive materials, screenshots, and photos to Media Storage
• Handle ad-hoc tasks

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Benefits

• EPF
• SOCSO
• EIS
• Training Provided
• Annual Leave
• Performance Bonus